At a Glance
- Tasks: Manage partnerships, ensuring smooth onboarding and ongoing engagement with key brands.
- Company: Join the Ello Group, connecting top UK brands with consumers.
- Benefits: Enjoy a hybrid work model, competitive salary, and career growth opportunities.
- Other info: Fast-paced environment with a focus on innovation and collaboration.
- Why this job: Be the bridge between brands and consumers, making a real impact in partnership success.
- Qualifications: Experience in partnership management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Reports to: Head of Group Sales
Department: Commercial Sales
Hours: Full Time, 39.5 hrs per week
Location: Hybrid, Remote (3 days in office)
Who are we? We're the Ello Group, the people who create everlasting connections between brands and consumers. Born from the intelligence of The Dining Club Group, we provide some of the UK's biggest brands with the tools to give consumers genuinely rewarding acquisition, engagement, and loyalty schemes. Bringing brands and consumers together is our bread and butter. Our homegrown brands tastecard, Coffee Club and Gourmet Society help people save money on the things they love without compromising on their lifestyles.
Role Purpose: The Partnership Success Manager will play a pivotal role within the Chain Partnerships team, acting as the bridge between new partner acquisition and ongoing partner engagement. Working closely with the Commercial Partnerships Lead, Client Services team and internal stakeholders, the role will be responsible for overseeing the onboarding, implementation, operational management and optimisation of chain partnerships. This includes managing launch activity, stock allocation, promotional campaigns, partner testing, contracting support and day-to-day relationship management. The successful candidate will ensure partners experience a seamless journey from contract signature through to launch and ongoing delivery, helping maximise commercial performance, operational efficiency and partner satisfaction.
Key Responsibilities:
- Partnership Onboarding & Implementation: Manage the onboarding and implementation process for new chain partners. Coordinate partner launches, ensuring all onboarding requirements are completed accurately and on time. Act as the key liaison between Commercial, Marketing, Operations, Product and other internal teams throughout onboarding. Work closely with internal stakeholders, including Product Operations Manager and Operational teams, to ensure successful implementation of partnerships. Support the transition of new partners from commercial agreement to operational delivery.
- Partnership Management: Build and maintain strong working relationships with chain partners. Act as a day-to-day operational contact for partner queries and requests. Monitor partnership performance and identify opportunities to improve engagement and commercial outcomes. Ensure partnerships are delivered in line with contractual obligations and agreed service levels. Support partner retention through proactive relationship management.
- Commercial & Contract Support: Support the Commercial Partnerships Lead during the contracting process. Coordinate documentation and partner requirements to facilitate successful partnership launches. Assist with the delivery of commercial initiatives that drive growth across the chain partnership portfolio.
- Campaign & Offer Management: Coordinate and manage free stock campaigns and promotional activity. Support the delivery of heightened partner offers and tactical campaigns. Work alongside Marketing and Client Services teams to maximise partner participation and campaign success. Track campaign performance and provide recommendations for improvement.
- Testing & Operational Excellence: Coordinate testing for new partner launches, promotional activity and platform developments. Identify and resolve implementation issues in collaboration with relevant stakeholders. Continuously review partnership processes and recommend operational improvements. Maintain accurate records and reporting across company systems and CRM platforms.
- Compliance: Always ensure compliance with company policies in line with ISO 27001:2022, BS 10012:2017, ISO 50001:2018, ISO 22301:2019.
Key Skills & Experience:
Essential: Previous experience in Partnership Management, Account Management, Client Services, Commercial Operations or a similar role. Experience managing onboarding, implementation or project delivery activities. Strong stakeholder management skills with the ability to build relationships both internally and externally. Excellent organisational and project management skills. Strong communication and presentation abilities. Ability to manage multiple projects and priorities simultaneously. Commercial awareness and ability to identify growth opportunities. Strong analytical and problem-solving skills. Experience working in a fast-paced, customer-focused environment. High attention to detail and ability to deliver against deadlines. Proficient in Microsoft Office applications, particularly Excel and PowerPoint. Experience using CRM systems.
Desirable: Experience working with restaurant, hospitality, retail or loyalty partnerships. Experience supporting commercial contracts and partnership agreements. Experience coordinating promotional campaigns or marketing activity. Understanding of membership, rewards or loyalty programmes.
This is a fantastic opportunity, if you are interested please send your CV highlighting your key skills and experience and a team member will get in touch.
Partnerships Success Manager in Leeds employer: Ello Group Ltd
At Ello Group, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With a strong focus on professional development and growth opportunities, we offer a hybrid working model that promotes work-life balance while being part of a team that drives innovation for some of the UK's leading brands. Join us in a role where your contributions truly matter, and be part of a company that values collaboration and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Partnerships Success Manager in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ello Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ello Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Partnerships Success Manager in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ello Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Ello Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ello Group Ltd!
How to prepare for a job interview at Ello Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
