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- Tasks: Lead a dynamic team to sign up and activate independent restaurants and coffee shops.
- Company: Join Ello Group, connecting brands with consumers in a vibrant atmosphere.
- Benefits: Enjoy competitive pay, career growth, and a supportive team culture.
- Other info: Fast-paced environment with opportunities for personal and professional development.
- Why this job: Make a real impact in the hospitality industry while developing your leadership skills.
- Qualifications: Proven sales leadership experience and excellent coaching abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Reports to: Head of Group Sales
Department: Product Partnerships
Hours: Permanent, full-time (39.5 hours per week) Mon to Thursday 9:00am to 6:00pm and Friday 8.30am to 5pm.
Location: Huddersfield, HD22XB
Who are we? We are Ello Group, the people who create everlasting connections between brands and consumers. We provide some of the UK's biggest brands with the tools to give consumers genuinely rewarding acquisition, engagement, and loyalty schemes. Bringing brands and consumers together is our bread and butter. Our homegrown brands tastecard, Coffee Club, and Gourmet Society help people save money on the things they love without compromising on their lifestyles.
Product Partnerships Team: We are social butterflies. We are full of energy, drive, and tenacity, and our team spirit is second to none. We're not just a team of colleagues; we are family. We create a buzzing atmosphere daily in the business, celebrate the good times together, and continually grow by supporting one another. Day to day, we are responsible for building, maintaining, and creating five-star relationships with prospective and existing partners. We manage the recruitment and retention of independent partners to offer all our members a fantastic variety of venues, showcasing our brilliant products and offers.
Role Purpose: We help the hospitality industry drive footfall while giving consumers great value through our discount products. Your mission is to build and lead a small, high-performing team that currently signs up and activates independent restaurants and coffee shops into our partner network, ensuring offers go live quickly and deliver ongoing value. You will carry your own personal target while coaching the team, embedding best-practice sales discipline, and leading from the front.
Key Outcomes:
- Restaurant & Coffee Shop acquisition & activation: Team consistently meets monthly sign-ups; partners go live with compliant, high-quality offers.
- Pipeline quality & forecast accuracy: Clean CRM, and weekly forecasts within agreed variance.
- Coaching culture: Clear development plans, regular 1:1s, coaching, and quarterly touchpoints aligned to our performance framework.
- Leading by example: Team sees you prospecting, pitching, and closing consistently delivering against your own quota while supporting theirs.
- Partner satisfaction: Early-life health checks to reduce early churn.
Responsibilities:
- Lead, coach, and develop: Own the daily rhythm: stand-ups, deal strategy huddles, pipeline reviews, and end-of-week wins/learns.
- Run structured 1:1s, skill observations, and action plans; deliver targeted coaching and role-plays.
- Set clear standards for outreach volume, conversion rates, and CRM hygiene; model the behaviours you expect.
- Recruit restaurants and coffee shops: Support the team on prospecting independent restaurants and coffee shops via phone, email, social and some in-person visits; qualify decision-makers, tailor propositions, and close.
- Negotiate terms and ensure offer compliance with brand guidelines; coordinate smooth handovers to onboarding/support.
- This role may expand to include additional products or services if required by future business strategy.
- Manage performance & pipeline: Build a clear territory/vertical plan; allocate accounts and goals across the team.
- Track weekly KPIs (meetings, proposals, win rate, average time-to-live, activation %, early churn) and address bottlenecks fast.
- Deliver accurate monthly/quarterly forecasting and pipeline commentary to Head of Product Success.
- Process, tools & compliance: Partner with Marketing on lead quality and messaging to new partners.
- Work with onboarding team to ensure new partners get the right support.
- Champion consistent use of CRM.
- Adhere to data/privacy policies and brand/offer standards; maintain accurate records for quality and audit.
- Always ensure compliance with company policies in line with ISO 27001:2022, BS 10012:2017, ISO 50001:2018, ISO 22301:2019.
Measures & KPIs:
- Team: New restaurants signed per FTE; conversion rate from meeting to deal.
- Personal: % of personal quota; win rate; average deal cycle.
- Quality: Data hygiene score; call quality/coaching completion; forecast variance.
Requirements:
- Proven sales leadership in field or inside sales, ideally hospitality.
- Track record of hitting personal targets while managing team performance.
- Excellent coaching skills: call-listening, objection handling, and structured development plans aligned to quarterly touchpoints.
- Disciplined pipeline management and forecasting; strong command of CRM (e.g., Salesforce).
- Grit, positivity, and the ability to energise a small team in a fast-moving environment.
Telesales Team Leader in Huddersfield employer: Ello Group Ltd
Contact Detail:
Ello Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Team Leader in Huddersfield
✨Tip Number 1
Get to know the company inside out! Research Ello Group, their products, and their partnerships. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with their needs.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Telesales Team Leader in Huddersfield
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about building relationships and making a difference in the hospitality industry.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your sales leadership experience and any relevant achievements that align with our mission at Ello Group. We love seeing how your skills can contribute to our buzzing team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our family at Ello Group!
How to prepare for a job interview at Ello Group Ltd
✨Know Your Numbers
Before the interview, brush up on your sales metrics and achievements. Be ready to discuss your personal targets, conversion rates, and how you've managed a team to hit their goals. This shows you understand the importance of performance in a sales environment.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached team members in the past. Think about specific situations where your guidance led to improved performance or morale. This will demonstrate your ability to lead and develop a high-performing team.
✨Understand the Product Partnerships Team
Familiarise yourself with the brands and partnerships that Ello Group works with. Being able to discuss how you can contribute to building relationships with restaurants and coffee shops will show your enthusiasm and understanding of the role.
✨Bring Energy and Positivity
The Product Partnerships Team values a buzzing atmosphere, so be sure to convey your energy during the interview. Share stories that highlight your tenacity and team spirit, as this aligns with their culture and will help you stand out.