Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery for premium clients.
- Company: Join a dynamic team at Ello, known for its innovative approach and client satisfaction.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be the face of Ello, making a real impact on client success and satisfaction.
- Qualifications: Experience in client management and strong communication skills are essential.
- Other info: Exciting opportunity to work with major brands and develop strategic growth initiatives.
The predicted salary is between 40000 - 50000 £ per year.
Role: Client Services Manager
Reports to: Head of Client Services
Hours: Permanent, full-time (39.5 hours per week)
Location: Hybrid, 3 days in Huddersfield office
Joining the Client Services team - supporting the onboarding, delivery and ongoing management of Ellos premium client portfolio including Compare the Market, Lloyds, Vodafone, O2 Priority and Vitality ensuring we offer excellence in service and client satisfaction. The successful candidate will go above and beyond to deliver outstanding client services, delivering all contractual obligations, alongside identifying avenues for growth and additional revenue opportunities from the client. The goal is to nurture, grow and secure renewals for all clients.
Role Purpose: To oversee the onboarding, delivery and management of Ellos existing client portfolio. Ensuring we offer excellence in service and client satisfaction. Alongside supporting the new business function with new client opportunities.
Responsibilities include:
- Lead on key client relationships maintaining excellent communication and ensuring their needs are being met.
- Having a well-rounded knowledge of our business including marketing, technical, data/insight and operational functions to advise on day-to-day delivery expectations for the client.
- Attending and presenting in client meetings sharing updates on product, performance as well as market and industry updates.
- Managing client requests and working with internal stakeholders to deliver them effectively.
- Reviewing data reports and analysing them to spot trends and opportunities.
- Sharing reports and feedback to upper management on performance, what is and isn't working.
- Managing client stakeholders as well as internal stakeholders.
- Attending conferences and industry events.
- Keeping clients informed about new developments in the company’s products.
- Ensuring contractual obligations are fulfilled for clients.
- Working with the Head of Client Services and Commercial Partnerships Director to develop client growth strategies.
- Always ensure compliance with company policies in line with ISO 27001:2022, BS 10012:2017, ISO 50001:2018, ISO 22301:2019.
Required skills and Experience:
- A confident, proactive individual who is experienced, self-motivated, and able to deliver clear objectives.
- They must have the skills to communicate effectively to both internal and external senior stakeholders.
- It is key that they are socially adept so they can go from simple chats on the phone to senior stakeholder meetings.
- Can be the face of Ello for clients.
- Demonstrate previous experience in a client management role.
- Demonstrate a strong understanding of the market across all Ello products including improvements, changes, and future expectations of the market.
- Additional skills we are looking for:
- Strong people and communication skills.
- Analytical thinking skills.
- Strong attention to detail.
- Creative.
- Strategic as well as commercially minded.
- IT fluency - confident using both Excel and PowerPoint.
- In-depth knowledge of the industry and its current events.
- The ability to work efficiently even under pressure to meet deadlines.
- Skill in prioritising and triaging obligations.
- Excellent time management and organisational skills.
- Aligned with Ello core values.
This is an exciting opportunity! Please apply by sending your CV highlighting your relevant skills and experience.
Client Services Manager in Huddersfield employer: Ello Group Ltd
Contact Detail:
Ello Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Huddersfield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and how you can contribute to their success. This will help you stand out as someone who’s genuinely interested in the role and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the Client Services Manager role. Highlight your experience in client management and your ability to communicate effectively with both clients and internal teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the StudySmarter team and contributing to our mission of delivering excellence in client services.
We think you need these skills to ace Client Services Manager in Huddersfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Manager role. Highlight your experience in client management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of communication with clients and stakeholders, make sure to showcase your communication skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively managed client relationships in the past.
Highlight Analytical Skills: We’re looking for someone who can analyse data and spot trends. In your application, mention any experience you have with data analysis or reporting. This will show us that you can help identify growth opportunities for our clients.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Ello Group Ltd
✨Know Your Clients
Before the interview, do your homework on the clients you'll be managing. Understand their business models, recent news, and how Ello's services can benefit them. This will show your potential employer that you're proactive and genuinely interested in delivering excellent client service.
✨Showcase Your Communication Skills
As a Client Services Manager, effective communication is key. Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss how you handle difficult conversations and ensure client satisfaction, as this will demonstrate your ability to be the face of Ello for clients.
✨Demonstrate Analytical Thinking
Be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of reports you've analysed and how you've identified trends or opportunities for growth. This will highlight your analytical skills and your understanding of the importance of data in client management.
✨Align with Company Values
Familiarise yourself with Ello's core values and think about how your personal values align with them. During the interview, weave these values into your responses to show that you're not just a fit for the role, but also for the company culture.