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- Tasks: Manage client relationships and ensure top-notch service delivery for premium clients.
- Company: Join a dynamic team at Ello, known for its innovative approach and client satisfaction.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be the face of Ello, driving client success and making a real impact.
- Qualifications: Experience in client management and strong communication skills are essential.
- Other info: Exciting opportunity to work with major brands and develop your career.
The predicted salary is between 40000 - 50000 £ per year.
Role: Client Services Manager
Reports to: Head of Client Services
Hours: Permanent, full-time (39.5 hours per week)
Hybrid working Location: Hybrid, 3 days in Huddersfield office
Joining the Client Services team - supporting the onboarding, delivery and ongoing management of Ellos premium client portfolio including Compare the Market, Lloyds, Vodafone, O2 Priority and Vitality ensuring we offer excellence in service and client satisfaction. The successful candidate will go above and beyond to deliver outstanding client services, delivering all contractual obligations, alongside identifying avenues for growth and additional revenue opportunities from the client. The goal is to nurture, grow and secure renewals for all clients.
Role Purpose: To oversee the onboarding, delivery and management of Ellos existing client portfolio. Ensuring we offer excellence in service and client satisfaction. Alongside supporting the new business function with new client opportunities.
Responsibilities include:
- Lead on key client relationships maintaining excellent communication and ensuring their needs are being met.
- Having a well-rounded knowledge of our business including marketing, technical, data/insight and operational functions to advise on day-to-day delivery expectations for the client.
- Attending and presenting in client meetings sharing updates on product, performance as well as market and industry updates.
- Managing client requests and working with internal stakeholders to deliver them effectively.
- Reviewing data reports and analysing them to spot trends and opportunities.
- Sharing reports and feedback to upper management on performance, what is and isn't working.
- Managing client stakeholders as well as internal stakeholders.
- Attending conferences and industry events.
- Keeping clients informed about new developments in the company’s products.
- Ensuring contractual obligations are fulfilled for clients.
- Working with the Head of Client Services and Commercial Partnerships Director to develop client growth strategies.
- Always ensure compliance with company policies in line with ISO 27001:2022, BS 10012:2017, ISO 50001:2018, ISO 22301:2019.
Required skills and Experience:
- A confident, proactive individual who is experienced, self-motivated, and able to deliver clear objectives.
- They must have the skills to communicate effectively to both internal and external senior stakeholders.
- It is key that they are socially adept so they can go from simple chats on the phone to senior stakeholder meetings.
- Can be the face of Ello for clients.
- Demonstrate previous experience in a client management role.
- Demonstrate a strong understanding of the market across all Ello products including improvements, changes, and future expectations of the market.
- Additional skills we are looking for;
- Strong people and communication skills.
- Analytical thinking skills.
- Strong attention to detail.
- Creative.
- Strategic as well as commercially minded.
- IT fluency confident using both Excel and PowerPoint.
- In-depth knowledge of the industry and its current events.
- The ability to work efficiently even under pressure to meet deadlines.
- Skill in prioritising and triaging obligations.
- Excellent time management and organisational skills.
- Aligned with Ello core values.
This is an exciting opportunity! Please apply by sending your CV highlighting your relevant skills and experience.
Locations
Client Services Manager in Huddersfield, Yorkshire employer: Ello Group Ltd
Contact Detail:
Ello Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Huddersfield, Yorkshire
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and how you can contribute to their success. This will not only impress your interviewers but also help you tailor your responses to show you’re the perfect fit for the Client Services Manager role.
✨Tip Number 3
Practice your communication skills! As a Client Services Manager, you’ll need to engage with various stakeholders. Role-play common scenarios with friends or family to build confidence and refine your approach. Clear and effective communication is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us. Let’s get you that dream job!
We think you need these skills to ace Client Services Manager in Huddersfield, Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Manager role. Highlight your experience in client management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of communication with clients and stakeholders, make sure to showcase your communication skills in your application. Use clear and concise language, and don’t hesitate to share examples of how you've effectively communicated in past roles.
Highlight Analytical Thinking: We’re looking for someone who can spot trends and opportunities, so be sure to highlight any analytical skills or experiences you have. Mention specific instances where your analytical thinking led to successful outcomes in client management.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Ello Group Ltd
✨Know Your Clients
Before the interview, do your homework on the key clients mentioned in the job description, like Compare the Market and Vodafone. Understanding their business models and recent developments will help you demonstrate your proactive approach and ability to manage client relationships effectively.
✨Showcase Your Communication Skills
Since the role requires excellent communication with both internal and external stakeholders, prepare examples of how you've successfully navigated complex conversations in previous roles. Practising clear and concise responses will also help you shine during the interview.
✨Demonstrate Analytical Thinking
Be ready to discuss how you've used data analysis to identify trends or opportunities in past positions. Bring specific examples where your analytical skills led to successful outcomes, as this aligns perfectly with the responsibilities of managing client performance and growth.
✨Emphasise Your Adaptability
The role involves hybrid working and managing multiple priorities. Share experiences that highlight your time management and organisational skills, especially under pressure. This will show that you're not only capable but also aligned with the dynamic nature of the position.