At a Glance
- Tasks: Welcome clients, manage calls, and support office operations in a vibrant environment.
- Company: Join Ellisons, a top UK law firm with a strong team culture.
- Benefits: Enjoy competitive salary, generous leave, and mental health support.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Be the first point of contact and make a positive impact every day.
- Qualifications: Previous experience in customer service or administrative roles is essential.
The predicted salary is between 25000 - 32000 £ per year.
Ellisons is seeking a professional and client-focused Receptionist / Front of House Assistant to join Team Ellisons on a full-time basis in Chelmsford, Essex.
Fantastic company benefits include:
- Salary: Competitive + discretionary performance bonus
- Employee Benefits: Generous leave entitlement, enhanced family policies, mental health and wellbeing support and professional development
About the role:
As a Front of House Assistant, you will play a key role in ensuring both clients and colleagues receive a welcoming, professional, and efficient experience. Based in the Chelmsford office, you will be part of the Front of House team, acting as the first point of contact for visitors and callers, while also supporting the smooth day-to-day running of the office through a range of administrative duties. Occasional travel to other office locations may be required.
Main duties and responsibilities:
- Welcome clients and visitors, ensuring a professional and positive front-of-house experience
- Direct visitors and incoming calls efficiently to the appropriate departments and team members
- Process incoming and outgoing post and support the wider business with general administrative tasks
- Provide exceptional customer service to both external clients and internal colleagues
- Assist with the smooth operation of reception and front-of-house services within a busy office environment
- Organise and prioritise workloads effectively to ensure tasks are completed accurately and efficiently
About you:
As a Receptionist / Front of House Assistant, you will have previous experience in a client-facing, reception, customer service, or administrative role. You will possess excellent communication and interpersonal skills, with the confidence to interact professionally with clients, visitors, and colleagues at all levels. You will be highly organised, able to manage multiple tasks efficiently, and have strong attention to detail. A proactive and friendly approach, coupled with a genuine passion for delivering outstanding customer service, is essential. You will also be comfortable working in a fast-paced environment and be willing to travel to other office locations when required.
About Ellisons:
Ellisons is a Top 200 UK law firm and one of the region's oldest, most established, and fastest-growing firms, with over 280 colleagues and a strong Partnership. With offices across Essex and Suffolk, and membership of the Alliott Global Alliance, Ellisons is committed to delivering trusted advice, building long-standing client relationships, and creating an environment where colleagues can thrive and develop their careers.
If you have the relevant skills and experience for this Receptionist / Front of House Assistant role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
Please ensure all applications are submitted via the apply link only. Should you wish to have an informal discussion with the recruiting manager or HR to find out more about the role, Spider can arrange this for you.
Please check your email inbox and spam / junk mail folder for any email correspondence for this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Receptionist in Chelmsford employer: Ellisons
Ellisons is an exceptional employer, offering a supportive and dynamic work environment in Chelmsford, Essex. With a strong focus on employee wellbeing, generous leave entitlements, and opportunities for professional development, we empower our team to thrive while delivering outstanding client service. Join us at one of the region's oldest and fastest-growing law firms, where your contributions are valued and career growth is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Chelmsford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ellisons. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ellisons before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Chelmsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ellisons:Your cover letter is your chance to shine! Tell us why you want to work at Ellisons specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ellisons!
How to prepare for a job interview at Ellisons
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
