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- Tasks: Provide top-notch IT support and resolve technical issues for users across the organisation.
- Company: Join the innovative Ellison Institute of Technology, tackling humanity's greatest challenges.
- Benefits: Competitive salary, enhanced holiday, private medical insurance, and more perks.
- Other info: Dynamic office environment in Oxford with opportunities for growth and improvement.
- Why this job: Be part of a mission-driven team making real-world impact through technology.
- Qualifications: Experience with Windows, macOS, and basic scripting skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Join us at EIT: At the Ellison Institute of Technology (EIT), we’re on a mission to translate scientific discovery into real world impact. We bring together visionary scientists, technologists, engineers, researchers, educators and innovators to tackle humanity’s greatest challenges in four transformative areas:
- Health, Medical Science & Generative Biology
- Food Security & Sustainable Agriculture
- Climate Change & Managing COâ‚‚
- Artificial Intelligence & Robotics
This is ambitious work - work that demands curiosity, courage, and a relentless drive to make a difference. At EIT, you’ll join a community built on excellence, innovation, tenacity, trust, and collaboration, where bold ideas become real-world breakthroughs. Together, we push boundaries, embrace complexity, and create solutions to scale ideas from lab to society.
Your Role: At EIT we are seeking experienced IT Support Engineers (Tier 1) to deliver high‑quality, frontline technical support to users across the organisation. You will be the first point of contact for IT incidents and service requests, ensuring a calm, professional, and human‑centred support experience. Your work will underpin IT service reliability and play a key role in continuous improvement through automation, documentation, and operational excellence throughout EIT.
Your Responsibilities:
- Resolve IT incidents and service requests across end‑user devices, identity & access, collaboration platforms, and basic AV support.
- Provide daily support for Windows and macOS endpoints, with occasional support for Linux systems.
- Deliver Joiners, Movers, Leavers (JML) activities accurately and within SLAs, ensuring correct provisioning and decommissioning.
- Use scripting and automation (e.g., PowerShell, workflow tools) to reduce manual effort and improve consistency.
- Operate within ITIL‑aligned processes, ensuring tickets are properly logged, prioritised, and well‑documented.
- Maintain clear communication with users throughout ticket lifecycles.
- Build and maintain internal and user‑facing IT knowledge articles.
- Identify recurring issues and elevate trends with evidence‑based recommendations.
- Collaborate with Tier 2 and specialist teams to ensure effective handovers and minimise repeat incidents.
- Contribute to ongoing improvements across knowledge, processes, and tooling.
Essential Skills, Qualifications & Experience:
- Strong hands‑on experience supporting Windows and macOS in an enterprise environment.
- Basic scripting or automation capability (e.g., PowerShell, Power Automate).
- Working knowledge of Microsoft 365, Okta, and core identity/access concepts.
- Experience working within an ITIL‑aligned service environment.
- Familiarity with service management tools (e.g., Jira) and ticketing best practice.
- Excellent communication skills with the ability to translate technical issues into user‑friendly language especially with non‑technical users.
- Accountable, proactive, with a self‑starter attitude, we’re looking for people who are always seeking opportunities to improve services and processes for operational efficiency.
- High attention to detail.
Our Benefits:
- Salary: ÂŁ30,000 - ÂŁ40,000 + travel allowance + bonus
- Enhanced holiday + options to buy additional days
- Pension
- Life Assurance
- Income Protection
- Private Medical Insurance
- Hospital Cash Plan
- Therapy Services
- Perk Box
- Electric Car Scheme
- Childcare benefit
Working Together – What It Involves: You will live in, or within easy commuting distance of, Oxford and can commit to being fully office based. You will have the right to work in the UK. Unfortunately, we cannot offer sponsorship for this role.
IT Support Engineer (Tier 1) Central Business Operations & Other Oxford, England, United Kingdom employer: Ellison Institute, LLC
Contact Detail:
Ellison Institute, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Tier 1) Central Business Operations & Other Oxford, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to current employees at EIT on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd handle specific incidents and be ready to showcase your problem-solving skills. We want to see your calm, professional side!
✨Tip Number 3
Show off your tech skills! If you've got experience with PowerShell or automation tools, bring it up during your conversations. We love candidates who are proactive about improving processes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our mission at EIT.
We think you need these skills to ace IT Support Engineer (Tier 1) Central Business Operations & Other Oxford, England, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows and macOS, and any scripting skills you have. We want to see how your background aligns with our mission at EIT!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Communication Skills: Since you'll be dealing with users who may not be tech-savvy, it's crucial to demonstrate your ability to communicate complex ideas simply. Use examples in your application that show how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community at EIT!
How to prepare for a job interview at Ellison Institute, LLC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and macOS, as well as any basic scripting skills you have. Be ready to discuss how you've used tools like PowerShell in past roles, and think of specific examples where you've resolved IT incidents or improved processes.
✨Understand the Company’s Mission
Familiarise yourself with EIT's mission and the transformative areas they focus on. This will help you align your answers with their goals and show that you're genuinely interested in contributing to their vision of tackling humanity’s greatest challenges.
✨Practice Clear Communication
Since you'll be dealing with non-technical users, practice explaining technical concepts in simple terms. Think about how you would describe a complex issue to someone without a tech background, and be prepared to demonstrate this during the interview.
✨Show Your Proactive Side
Be ready to share examples of how you've taken initiative in previous roles. Whether it’s identifying recurring issues or suggesting improvements, showcasing your proactive attitude will resonate well with the team at EIT, who value innovation and continuous improvement.