The Ellison Institute of Technology (EIT) seeks an experienced IT Service Desk Manager to lead Oxford's IT service desk and drive continual improvement in user support and service delivery.
Reporting to the Head of IT Services, you will own day-to-day performance, manage the team, implement ITIL-based processes, and partner across IT to ensure a high-quality, white-glove support experience for researchers and staff.
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IT Service Desk Lead — Elevate Support & ITIL Excellence in Oxford employer: Ellison Institute, LLC
At the Ellison Institute of Technology, we pride ourselves on being an exceptional employer dedicated to fostering innovation and collaboration in the field of computational genomics. Our vibrant work culture encourages curiosity and bold ideas, while our comprehensive benefits package, including enhanced holiday pay and private medical insurance, supports employee well-being. With a strong focus on professional growth and a hybrid working model, we empower our team members to make meaningful contributions to global health challenges from our Oxford location.
