At a Glance
- Tasks: Design innovative contact centre solutions and engage with clients to meet their needs.
- Company: Join a leading tech firm focused on cutting-edge contact centre technology.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with mentorship opportunities and exposure to emerging technologies.
- Why this job: Be a trusted advisor and make a real impact in the tech industry.
- Qualifications: Strong communication skills and experience in contact centre technologies required.
The predicted salary is between 60000 - 80000 £ per year.
You'll work directly with clients to capture requirements and design the right contact centre technology solutions to meet their business challenges. Acting as a trusted technical advisor, you'll articulate solutions and business value through clear client-facing documentation, run workshops and technology showcases, and support the sales community on key deals.
Key responsibilities
- Capture client requirements and architect appropriate technology solutions
- Produce clear, concise client-facing documentation that articulates business value
- Conduct workshops and showcases to demonstrate the value of proposed solutions
- Use vendor pricing and design tools, collaborating with internal stakeholders on commercial elements
- Build and maintain strong relationships with clients and internal teams as a trusted advisor
- Act as subject matter expert on NICE CXone Mpower — positioning its AI-powered capabilities, omnichannel routing, workforce engagement management (WEM), and analytics to clients at all levels
- Develop and nurture peer relationships with key partners, with particular focus on NICE as a strategic contact centre partner
- Stay current with emerging technologies and trends, and contribute to proposition development
- Mentor team members and contribute to design best practice
Skills & experience required
- Strong client-facing and stakeholder relationship skills across all levels
- Excellent communication skills — able to listen, understand and tailor messaging to the audience
- Confident articulating solutions and business value, verbally and in writing
- Thorough understanding of contact centre technologies, including ACD, IVR, WFO, CTI and multi-channel
- Experience designing or deploying contact centre solutions
- Knowledge of NICE CXone Mpower (AI-powered omnichannel routing, WEM, real-time analytics) highly desirable; Cisco Contact Centre experience desirable
- Familiarity with the NICE partner ecosystem and ability to position NICE alongside complementary technologies such as Cisco
- Strong analytical, problem-solving and independent judgement skills
- Attention to detail, numerate, with negotiation and report-creation abilities
NiCE Solutions Architect in London employer: Ellison Coast
As a leading provider of contact centre technology solutions, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. Our commitment to professional development ensures that as a NiCE Solutions Architect, you will have ample opportunities for growth while working in a dynamic environment that values creativity and client engagement. Located in a vibrant area, we offer competitive benefits and a supportive atmosphere where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land NiCE Solutions Architect in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ellison Coast values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ellison Coast might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ellison Coast!
✨Direct Apply to Ellison Coast
Let's not forget to apply directly through the Ellison Coast website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace NiCE Solutions Architect in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ellison Coast.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ellison Coast. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ellison Coast
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
