At a Glance
- Tasks: Design innovative contact centre solutions and engage with clients to meet their business needs.
- Company: Join a leading tech firm focused on cutting-edge contact centre technology.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with mentorship opportunities and career advancement.
- Why this job: Be a trusted advisor and make a real impact in the tech industry.
- Qualifications: Experience in contact centre technologies and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
You’ll work directly with clients to capture requirements and design the right contact centre technology solutions to meet their business challenges. Acting as a trusted technical advisor, you’ll articulate solutions and business value through clear client-facing documentation, run workshops and technology showcases, and support the sales community on key deals.
Key responsibilities
- Capture client requirements and architect appropriate technology solutions
- Produce clear, concise client-facing documentation that articulates business value
- Conduct workshops and showcases to demonstrate the value of proposed solutions
- Use vendor pricing and design tools, collaborating with internal stakeholders on commercial elements
- Build and maintain strong relationships with clients and internal teams as a trusted advisor
- Act as subject matter expert on NICE CXone Mpower — positioning its AI‑powered capabilities, omnichannel routing, workforce engagement management (WEM), and analytics to clients at all levels
- Develop and nurture peer relationships with key partners, with particular focus on NICE as a strategic contact centre partner
- Stay current with emerging technologies and trends, and contribute to proposition development
- Mentor team members and contribute to design best practice
Skills & experience required
- Strong client‑facing and stakeholder relationship skills across all levels
- Excellent communication skills — able to listen, understand and tailor messaging to the audience
- Confident articulating solutions and business value, verbally and in writing
- Thorough understanding of contact centre technologies, including ACD, IVR, WFO, CTI and multi‑channel
- Experience designing or deploying contact centre solutions
- Knowledge of NICE CXone Mpower (AI‑powered omnichannel routing, WEM, real‑time analytics) highly desirable; Cisco Contact Centre experience desirable
- Familiarity with the NICE partner ecosystem and ability to position NICE alongside complementary technologies such as Cisco
- Strong analytical, problem‑solving and independent judgement skills
- Attention to detail, numerate, with negotiation and report‑creation abilities
NiCE Solutions Architect in London employer: Ellison Coast Limited
At Ellison Coast Limited, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to excel in their roles. As a Senior Technical Architect for AI, Data & API Systems, you will benefit from extensive professional development opportunities, collaborative teamwork, and a commitment to cutting-edge technology initiatives. Located in a vibrant area, our company offers a unique blend of career growth and a supportive environment, making it an exceptional place for those seeking meaningful and rewarding employment.
