Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the heart of our community, ensuring resident wellbeing and managing experiences.
- Company: Join a rapidly growing operator revolutionising the rental industry with innovative technology.
- Benefits: Enjoy a vibrant work environment, flexible hours, and opportunities for community engagement.
- Why this job: Make a real impact on residents' lives while working in a supportive and diverse culture.
- Qualifications: No specific qualifications required; just bring your passion for customer service and community.
- Other info: Work Monday to Friday with occasional Saturdays, plus a day off during the week.
The predicted salary is between 36000 - 60000 £ per year.
Working Hours: Monday - Friday 9:00am-5:30pm (with two Saturdays a month, day off provided during the week).
They are revolutionising the rental industry with a fresh vision and cutting-edge technology. As a rapidly growing operator and consultancy in the Build-to-Rent (BTR), co-living, and single-family rental space, they are dedicated to making life simpler and more fulfilling for our residents and clients. Supported by one of the UK's largest PBSA operators, they combine independent innovation with national infrastructure.
About The Role: Based at our vibrant asset in Wembley Park, you will be the heart of our community, ensuring resident wellbeing through engaging programming and exceptional customer service. You'll manage resident experiences, from seamless communication and service delivery to creating and executing community events and initiatives. Your role will also involve managing social media channels, handling administrative tasks, and supporting financial operations.
- Community Engagement & Satisfaction: Lead front-of-house and telephone support, handling day-to-day queries. Develop and maintain strong relationships with residents, ensuring top-notch customer service. Arrange and manage resident events and programming. Actively engage with residents via social media and online platforms. Monitor and enhance the resident experience through feedback and proactive initiatives.
- Social Media Management: Manage site social media channels, creating and coordinating relevant content. Respond to social media mentions and engage with users.
- Administration: Provide administrative support, including handling inquiries, managing bookings, and maintaining records. Log maintenance requests and ensure timely resolution. Analyse reports and communicate price adjustments. Implement financial controls and manage billing processes. Ensure accurate credit control and handle outstanding debts.
- Health & Safety: Adhere to H&S policies and procedures. Be familiar with emergency procedures and plans.
Why Join Us? They’re committed to helping our residents thrive in their rented homes while maximising our clients' investments. They value community, environmental sustainability, and diversity. If you’re passionate about enhancing resident experiences and driving community engagement, we want you on our team!
Residence Services Manager employer: EllisKnight International Recruitment
Contact Detail:
EllisKnight International Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residence Services Manager
✨Tip Number 1
Familiarise yourself with the Build-to-Rent (BTR) sector and the specific challenges it faces. Understanding the nuances of this industry will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Engage with the company's social media channels before your interview. This will not only give you insights into their community engagement strategies but also allow you to discuss their recent initiatives, showcasing your proactive approach and enthusiasm for the role.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
✨Tip Number 4
Prepare examples of how you've successfully managed community events or enhanced customer experiences in previous roles. Being able to share specific stories will illustrate your capability and passion for resident engagement, making you a standout candidate.
We think you need these skills to ace Residence Services Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Tailor your application to highlight your relevant experience in community engagement, customer service, and social media management.
Craft a Compelling CV: Ensure your CV reflects your skills and experiences that align with the role of Residence Services Manager. Emphasise your previous roles in customer service, event management, and any relevant administrative tasks.
Write a Strong Cover Letter: In your cover letter, express your passion for enhancing resident experiences and community engagement. Provide specific examples of how you've successfully managed events or improved customer satisfaction in past roles.
Showcase Your Social Media Skills: Since managing social media channels is a key part of the role, include examples of your experience with social media management. Highlight any successful campaigns or content you’ve created that engaged a community.
How to prepare for a job interview at EllisKnight International Recruitment
✨Show Your Passion for Community Engagement
Make sure to express your enthusiasm for enhancing resident experiences. Share examples of how you've successfully engaged with communities in the past, whether through events or social media initiatives.
✨Demonstrate Strong Customer Service Skills
Prepare to discuss your approach to customer service. Highlight any relevant experiences where you resolved issues or improved satisfaction, as this role heavily relies on maintaining strong relationships with residents.
✨Familiarise Yourself with Social Media Trends
Since managing social media channels is a key responsibility, be ready to talk about current trends and how you would create engaging content. Consider bringing ideas for potential campaigns that could resonate with residents.
✨Understand Financial Operations
Brush up on basic financial principles, especially those related to billing and credit control. Be prepared to discuss how you would handle administrative tasks and ensure accurate financial management in the role.
