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- Tasks: Deliver exceptional customer service and manage lettings from enquiry to move-in.
- Company: Join a leading UK residential property investment company with a dynamic team.
- Benefits: Competitive salary, discretionary bonus, and opportunities for career advancement.
- Why this job: Make a tangible impact in the housing sector while growing your career.
- Qualifications: Experience in real estate preferred; outstanding communication and organisational skills required.
- Other info: Access to your own car is essential; work in a rapidly growing business.
The predicted salary is between 24000 - 36000 £ per year.
DiSRUPT Agency are excited to be working with a leading UK residential property investment company, seeking a Lettings Consultant to join their team on a permanent basis. You will be Northampton based, covering a wider patch East across to Peterborough and West across to Coventry. Due to the nature of this role, you must have a clean driving license and access to your own car.
If you’re driven to contribute to a dynamic team and make a tangible impact in the housing sector, this is your opportunity to be part of the change.
About the Role
We are looking for a Lettings Consultant who has a passion for delivering exceptional customer service. This is an exciting opportunity for a Lettings professional to join a rapidly growing business. You will be responsible for all lettings and renewals aspects at the developments with your main priorities being first class customer service and ensuring that homes are fully occupied. You will be the customers first point of contact from the initial enquiry stage right through to when they move in.
Key duties include:
- Coordinating the online marketing of available homes in collaboration with the Marketing Manager, ensuring listings and property particulars are regularly updated and accurate.
- Being the first point of contact for incoming customers, responding to enquiries and viewing requests in a prompt manner which puts customers at the forefront.
- Driving occupancy by carrying out viewings and negotiating offers with prospective tenants.
- Progressing tenancy applications, including referencing, Right to Rent checks, signing of tenancy documents and tenant onboarding/check in.
- Driving customer retention by initiating renewals discussions and negotiations.
- Ensuring that systems and data are accurate and up to date for all lettings activity.
- Working in conjunction with third party agents as required.
- Working with the Head of Lettings to carry out rental appraisals of the local market.
- Effectively delivering against operational KPIs such as lease up targets, occupancy rates, net income and customer satisfaction.
- Providing regular reports on lettings performance to the Head of Lettings.
- Carrying out such other duties as delegated from time to time.
We are seeking a highly capable candidate who will bring:
- Previous experience in real estate and residential lettings, BTR/PRS is preferred but not essential.
- Outstanding customer service skills, and excellent verbal and written communication skills.
- A dynamic and driven personality, with a strong zeal for the industry.
- Exceptional organisational competencies.
- Demonstrate ability to work autonomously, confidently taking charge, making informed decisions, and initiating action in line with company processes and policies.
- Proficient in presenting and interpreting information accurately and professionally.
- A collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively.
- Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions.
- A strict adherence to confidentiality regarding all forms of information and data.
- Ambition to grow within a rapidly scaling company, with plenty of room for career advancement.
Lettings Consultant in Northampton employer: EllisKnight International Recruitment
Contact Detail:
EllisKnight International Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Consultant in Northampton
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and team culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their dynamic team.
✨Tip Number 2
Network like a pro! Attend industry events or local meet-ups in the Northampton area. Connecting with people in the property sector can lead to valuable insights and even job leads. Plus, it’s a great way to showcase your passion for lettings!
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Lettings Consultant role. Highlight your customer service skills and any relevant experience. A confident and clear pitch can make all the difference during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Lettings Consultant in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lettings Consultant role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can contribute to our dynamic team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the housing sector and why you’re excited about this opportunity. Let us know how you can make a tangible impact at StudySmarter.
Show Off Your Communication Skills: Since excellent verbal and written communication skills are key for this role, make sure your application reflects that. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at EllisKnight International Recruitment
✨Know Your Stuff
Before the interview, make sure you research the company and its values. Understand their approach to lettings and customer service. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Lettings Consultant, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for clients. This will demonstrate your commitment to putting customers first, which is crucial for this role.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to lettings, such as occupancy rates and customer satisfaction. Be prepared to discuss how you’ve met or exceeded these metrics in previous roles, as this will highlight your ability to drive results.
✨Dress the Part
First impressions matter! Dress professionally but also in a way that reflects the company culture. A smart appearance shows that you take the opportunity seriously and are ready to represent the company well in front of clients.
