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- Tasks: Deliver exceptional customer service and manage lettings in the Kent region.
- Company: Join a leading UK residential property investment company with a dynamic team.
- Benefits: Competitive salary, discretionary bonus, and opportunities for career advancement.
- Why this job: Make a tangible impact in the housing sector while growing your career.
- Qualifications: Experience in real estate preferred; outstanding communication and organisational skills required.
- Other info: Must have a clean driving license and access to a car.
The predicted salary is between 24000 - 36000 £ per year.
DiSRUPT Agency are excited to be working with a leading UK residential property investment company, seeking a Lettings Consultant to join their team on a permanent basis. You will be Maidstone (or local to) based, covering the Kent region. Due to the nature of this role, you must have a clean driving license and access to your own car.
If you're driven to contribute to a dynamic team and make a tangible impact in the housing sector, this is your opportunity to be part of the change.
About the Role
We are looking for a Lettings Consultant who has a passion for delivering exceptional customer service. This is an exciting opportunity for a Lettings professional to join a rapidly growing business. You will be responsible for all lettings and renewals aspects at the developments with your main priorities being first class customer service and ensuring that homes are fully occupied. You will be the customers first point of contact from the initial enquiry stage right through to when they move in.
Key duties include:
- Coordinating the online marketing of available homes in collaboration with the Marketing Manager, ensuring listings and property particulars are regularly updated and accurate.
- Being the first point of contact for incoming customers, responding to enquiries and viewing requests in a prompt manner which puts customers at the forefront.
- Driving occupancy by carrying out viewings and negotiating offers with prospective tenants.
- Progressing tenancy applications, including referencing, Right to Rent checks, signing of tenancy documents and tenant onboarding/check in.
- Driving customer retention by initiating renewals discussions and negotiations.
- Ensuring that systems and data are accurate and up to date for all lettings activity.
- Working in conjunction with third party agents as required.
- Working with the Head of Lettings to carry out rental appraisals of the local market.
- Effectively delivering against operational KPIs such as lease up targets, occupancy rates, net income and customer satisfaction.
- Providing regular reports on lettings performance to the Head of Lettings.
- Carrying out such other duties as delegated from time to time.
We are seeking a highly capable candidate who will bring:
- Previous experience in real estate and residential lettings, BTR/PRS is preferred but not essential.
- Outstanding customer service skills, and excellent verbal and written communication skills.
- A dynamic and driven personality, with a strong zeal for the industry.
- Exceptional organisational competencies.
- Demonstrate ability to work autonomously, confidently taking charge, making informed decisions, and initiating action in line with company processes and policies.
- Proficient in presenting and interpreting information accurately and professionally.
- A collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively.
- Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions.
- A strict adherence to confidentiality regarding all forms of information and data.
- Ambition to grow within a rapidly scaling company, with plenty of room for career advancement.
Lettings Consultant in Kent employer: EllisKnight International Recruitment
Contact Detail:
EllisKnight International Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Consultant in Kent
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property sector and let them know you're on the hunt for a Lettings Consultant role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Get social! Use platforms like LinkedIn to showcase your skills and experience. Join relevant groups, engage with posts, and connect with industry professionals. This can help you stand out and get noticed by potential employers.
✨Tip Number 3
Prepare for interviews by researching the company and its values. Be ready to discuss how your customer service skills and experience align with their mission. Show them you're not just another candidate, but someone who genuinely wants to contribute to their team.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our dynamic team in the housing sector.
We think you need these skills to ace Lettings Consultant in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lettings Consultant role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can contribute to our dynamic team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the housing sector and why you’re excited about this opportunity. Let us know how you can make a tangible impact at StudySmarter.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are key, ensure your application is clear and professional. We love candidates who can present information accurately and effectively, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team in the Kent region!
How to prepare for a job interview at EllisKnight International Recruitment
✨Know Your Stuff
Before the interview, make sure you research the company and its values. Understand their approach to lettings and customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Lettings Consultant, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to putting customers first, which is crucial for this role.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to lettings, such as occupancy rates and customer satisfaction. Be prepared to discuss how you've met or exceeded these metrics in previous roles, as this will show your understanding of the business side of lettings.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the company's growth plans or how they measure success in the lettings department. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
