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For Companies At a Glance
- Tasks: Lead a vibrant community and manage a dynamic on-site team.
- Company: Revolutionary rental company transforming the industry with innovative tech.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while leading a passionate team.
- Qualifications: Experience in property or hospitality, strong management skills required.
- Other info: Join us to create fulfilling living experiences and drive community engagement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Them
They are revolutionising the rental industry with a fresh vision and cutting‑edge technology. As a rapidly growing operator and consultancy in the Build‑to‑Rent (BTR), co‑living, and single‑family rental space, they are dedicated to making life simpler and more fulfilling for our residents and clients. Supported by one of the UK’s largest PBSA operators, they combine independent innovation with national infrastructure.
About The Role
As General Manager, you’ll lead the on‑site team and ensure a vibrant community within the building. You’ll build and maintain the building’s reputation, drive revenue to meet or exceed targets, and manage costs within budget. You’ll also ensure the highest member satisfaction in service, responsiveness, and community spirit, while maintaining the quality of the asset and complying with all Health & Safety legislation.
Key Responsibilities:
- People Management: Recruit, train, and motivate the on‑site team. Conduct annual appraisals and regular 1-2-1s. Ensure adherence to processes and achievement of SLAs / KPIs.
- Community Engagement & Satisfaction: Deliver top-tier service to enhance member satisfaction and retention. Develop action plans based on customer satisfaction surveys. Engage with local charities and encourage resident participation. Manage the community app with events and information.
- Marketing & Lettings: Contribute to marketing strategies to maximise returns. Meet income and leasing targets, minimising void periods. Stay updated on local market and competitor services. Oversee content for the members portal and social media channels.
- Planning & Daily Management: Plan and schedule work streams effectively. Provide clear instructions and promote team communication.
- Financial & Reporting: Lead budget setting processes and manage development budgets. Identify opportunities for additional income and cost efficiencies. Produce regular asset performance reports with clear strategies.
- Building Operations: Ensure efficient operations and service delivery on site. Monitor maintenance activities and quality control. Manage service failures and contractor performance.
- Health & Safety Compliance: Oversee H&S and statutory compliance on site. Manage supplier and contractor compliance with H&S requirements. Handle risk assessments, accident reporting, and emergency preparedness.
Qualifications & Experience:
- ARLA or IRPM qualification desirable.
- Experience in residential property or hospitality sectors.
- Knowledge of English statutory letting requirements.
- Strong management skills and experience working to budgets and targets.
Personal Requirements:
- Positive, professional, and customer‑focused with strong relationship‑building skills.
- Proactive, resilient, and adaptable with excellent problem‑solving abilities.
- Strong communication skills and ability to influence decisions.
- Ability to remain calm under pressure and manage time effectively.
- Willingness to work flexible hours, including weekends and bank holidays.
Why Join Us?
They’re dedicated to helping our residents live better, healthier, and more fulfilling lives. If you’re ready to make a difference and lead a dynamic team, apply today to become our General Manager!
General Manager employer: EllisKnight International Recruitment
Contact Detail:
EllisKnight International Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the rental industry. Attend events, join online forums, and don’t be shy about reaching out to current General Managers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for community engagement and customer satisfaction shine through. Share stories that highlight your management skills and how you've made a difference in previous roles.
✨Tip Number 3
Do your homework! Research the company’s values and recent projects. Tailor your conversation to show how your experience aligns with their mission of making life simpler and more fulfilling for residents. It’ll show you’re genuinely interested!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you’re keen on joining our team and ready to take on the challenge of leading a vibrant community as a General Manager.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the General Manager role. Highlight your people management, community engagement, and financial reporting skills to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for the rental industry and how your background aligns with our mission. Don’t forget to mention any relevant qualifications like ARLA or IRPM.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive revenue and enhance member satisfaction. Numbers speak volumes, so include metrics where possible!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at EllisKnight International Recruitment
✨Know the Company Inside Out
Before your interview, dive deep into the company’s mission and values. Understand their approach to the rental industry and how they leverage technology. This will not only show your genuine interest but also help you align your answers with their vision.
✨Showcase Your People Management Skills
As a General Manager, people management is key. Prepare examples of how you've successfully recruited, trained, and motivated teams in the past. Highlight any specific strategies you've used to enhance team performance and member satisfaction.
✨Demonstrate Community Engagement Experience
Think about times when you've engaged with communities or improved customer satisfaction. Be ready to discuss how you would implement action plans based on feedback and how you can foster a vibrant community spirit among residents.
✨Prepare for Financial Discussions
Brush up on your budgeting and financial management skills. Be prepared to discuss how you've managed budgets in previous roles and identify opportunities for cost efficiencies. Showing that you can handle financial responsibilities will be crucial for this role.
