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For Companies At a Glance
- Tasks: Assist with customer inquiries and convert them into bookings for luxury student accommodations.
- Company: Enso provides premium living experiences for students in a vibrant community.
- Benefits: Enjoy competitive pay, professional growth, and a supportive team environment.
- Why this job: Join a dynamic team transforming luxury living while engaging with diverse cultures.
- Qualifications: Fluent in Mandarin and English, with sales or customer service experience preferred.
- Other info: Flexible hours (20-25 per week) and opportunities for personal development.
Customer Service Assistant – Mandarin Speaking EllisKnight International Recruitment•Essex, South, United Kingdom
Mandarin-Speaking Sales Assistant
Are you passionate about real estate and luxury accommodations? Do you have a knack for turning inquiries into bookings? We are seeking a dynamic and motivated Mandarin-speaking Sales Assistant to join our team at Enso, a premier luxury property designed for discerning students.
Role
Customer & Sales Assistant (Mandarin-Speaking)
Location: Colchester
Contract: Permanent – 20 to 25 Hours per week
About Us
Enso offers luxury accommodations for students, providing an unparalleled living experience for the academic year. Our state-of-the-art facilities and premium services cater to the needs of our residents, ensuring comfort, convenience, and a sense of community.
Key Responsibilities
- Generate new business and convert inquiries into bookings for each academic year.
- Follow up with new applicants, making calls to capture information and drive conversions within set timescales.
- Utilize Yardi to effectively record and report inquiry levels.
- Manage applications from start to finish.
- Conduct virtual and physical viewings of the property.
- Achieve weekly and monthly KPIs set by the accommodation manager.
- Maintain accurate records of applicants.
- Liaise with the marketing team and management to suggest suitable assets for driving business.
- Conduct market research, monitor competitors, and produce actionable insights.
- Focus on the Chinese demographic, engaging with prospective residents via WeChat and Red.
Requirements
- Fluent in Mandarin and proficient in English.
- Strong communication and interpersonal skills.
- Experience in sales, customer service, or a related field.
- Familiarity with Yardi or similar CRM systems.
- Ability to meet targets and work within set timescales.
- Utilize WeChat and Red for business engagement.
- Keen attention to detail and excellent organizational skills.
What We Offer
- Competitive salary and benefits package.
- Opportunity to work in a vibrant and inclusive environment.
- Professional development and growth opportunities.
- A supportive team and a collaborative work culture.
Enso is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us and be part of a team that transforms luxury living for students. Apply now!
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Customer Service Assistant - Mandarin Speaking employer: EllisKnight International Recruitment
Contact Detail:
EllisKnight International Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Mandarin Speaking
✨Tip Number 1
Familiarise yourself with the luxury real estate market, especially in Colchester. Understanding the local trends and what appeals to students can give you an edge during interviews.
✨Tip Number 2
Practice your Mandarin communication skills, particularly in a sales context. Being able to confidently engage with potential residents in their native language will set you apart from other candidates.
✨Tip Number 3
Get comfortable using Yardi or similar CRM systems. If you have experience with these tools, be ready to discuss how you've used them to manage customer relationships effectively.
✨Tip Number 4
Engage with platforms like WeChat and Red before your interview. Show that you understand how to connect with the Chinese demographic and can leverage these channels for business.
We think you need these skills to ace Customer Service Assistant - Mandarin Speaking
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and sales, especially any experience related to the real estate sector.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role of a Mandarin-speaking Sales Assistant. Emphasise your language proficiency, communication skills, and any familiarity with CRM systems like Yardi.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for real estate and luxury accommodations. Mention specific examples of how you've successfully converted inquiries into bookings in previous roles, and express your enthusiasm for working with the Chinese demographic.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your Mandarin and English language skills are accurately represented, as this is crucial for the role.
How to prepare for a job interview at EllisKnight International Recruitment
✨Showcase Your Language Skills
As a Mandarin-speaking Sales Assistant, it's crucial to demonstrate your fluency in both Mandarin and English during the interview. Be prepared to switch between languages if necessary, and consider practicing common phrases or scenarios that may come up in customer interactions.
✨Highlight Relevant Experience
Make sure to discuss any previous experience in sales or customer service, especially in the real estate or luxury accommodation sectors. Share specific examples of how you've successfully converted inquiries into bookings or managed customer relationships.
✨Familiarise Yourself with Yardi
Since familiarity with Yardi or similar CRM systems is a requirement, take some time to learn about its features and functionalities. Being able to discuss how you would use it to manage applications and track inquiries will show your preparedness for the role.
✨Engage with the Chinese Demographic
Understanding how to engage with the Chinese demographic through platforms like WeChat and Red is essential. Prepare to discuss strategies you might use to connect with prospective residents and how you can leverage these platforms to drive business.
