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- Tasks: Assist with customer inquiries and convert them into bookings for luxury student accommodations.
- Company: Enso provides premium living experiences for students in a vibrant community.
- Benefits: Enjoy competitive pay, professional growth, and a supportive team environment.
- Why this job: Join a dynamic team transforming luxury living while engaging with diverse cultures.
- Qualifications: Fluent in Mandarin and English, with sales or customer service experience preferred.
- Other info: Flexible hours (20-25 per week) and opportunities to work remotely.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about real estate and luxury accommodations? Do you have a knack for turning inquiries into bookings? We are seeking a dynamic and motivated Mandarin-speaking Sales Assistant to join our team at Enso, a premier luxury property designed for discerning students.
Role: Customer & Sales Assistant (Mandarin-Speaking)
Location: Colchester
Contract: Permanent - 20 to 25 Hours per week
About Us: Enso offers luxury accommodations for students, providing an unparalleled living experience for the academic year. Our state-of-the-art facilities and premium services cater to the needs of our residents, ensuring comfort, convenience, and a sense of community.
Key Responsibilities:
- Generate new business and convert inquiries into bookings for each academic year.
- Follow up with new applicants, making calls to capture information and drive conversions within set timescales.
- Utilize Yardi to effectively record and report inquiry levels.
- Manage applications from start to finish.
- Conduct virtual and physical viewings of the property.
- Achieve weekly and monthly KPIs set by the accommodation manager.
- Maintain accurate records of applicants.
- Liaise with the marketing team and management to suggest suitable assets for driving business.
- Conduct market research, monitor competitors, and produce actionable insights.
- Focus on the Chinese demographic, engaging with prospective residents via WeChat and Red.
Requirements:
- Fluent in Mandarin and proficient in English.
- Strong communication and interpersonal skills.
- Experience in sales, customer service, or a related field.
- Familiarity with Yardi or similar CRM systems.
- Ability to meet targets and work within set timescales.
- Utilize WeChat and Red for business engagement.
- Keen attention to detail and excellent organizational skills.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in a vibrant and inclusive environment.
- Professional development and growth opportunities.
- A supportive team and a collaborative work culture.
Enso is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us and be part of a team that transforms luxury living for students. Apply now!
Customer Service Assistant - Mandarin Speaking employer: EllisKnight International Recruitment
Contact Detail:
EllisKnight International Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Mandarin Speaking
✨Tip Number 1
Familiarise yourself with the luxury accommodation market, especially in Colchester. Understanding the local landscape and what students are looking for can give you an edge during interviews.
✨Tip Number 2
Brush up on your Mandarin communication skills, particularly in a sales context. Practising common phrases and responses related to property inquiries can help you stand out as a candidate.
✨Tip Number 3
Get comfortable using WeChat and Red, as these platforms are crucial for engaging with the Chinese demographic. Familiarity with these tools will demonstrate your readiness to connect with potential residents.
✨Tip Number 4
Research Enso and its offerings thoroughly. Knowing their unique selling points and how they cater to students can help you articulate why you're a great fit for the team during your interview.
We think you need these skills to ace Customer Service Assistant - Mandarin Speaking
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight your relevant experience in sales and customer service, especially any that relates to the real estate or luxury accommodation sectors.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role of a Mandarin-speaking Sales Assistant. Emphasise your fluency in Mandarin and English, as well as your familiarity with CRM systems like Yardi.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for real estate and your ability to convert inquiries into bookings. Mention your experience with the Chinese demographic and how you can engage them through platforms like WeChat and Red.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at EllisKnight International Recruitment
✨Showcase Your Language Skills
Since the role requires fluency in Mandarin and proficiency in English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or respond to questions in both, so practice speaking clearly and confidently.
✨Highlight Relevant Experience
Discuss any previous experience in sales or customer service, especially if it relates to the real estate or luxury accommodation sectors. Use specific examples to illustrate how you've successfully converted inquiries into bookings or managed customer relationships.
✨Familiarise Yourself with Yardi
If you have experience with Yardi or similar CRM systems, make sure to mention it. If not, take some time to research how these systems work and be ready to discuss how you would use them to manage applications and track inquiries effectively.
✨Engage with the Chinese Demographic
Since the role focuses on engaging with prospective residents via platforms like WeChat and Red, be prepared to discuss your strategies for reaching out to this demographic. Share any relevant experiences or ideas you have for marketing to Chinese students.
