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- Tasks: Provide top-notch customer service and ensure a luxurious living experience for residents.
- Company: Join CRM Students, a leading luxury student accommodation provider in the UK.
- Benefits: Flexible part-time hours, inclusive culture, and the chance to make a real impact.
- Why this job: Be part of a vibrant community and enhance the lives of students every day.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Dynamic team environment with opportunities for personal growth and development.
The predicted salary is between 13 - 16 £ per hour.
Join Our Inclusive Team at CRM Students!
Are you ready to embark on a rewarding journey with CRM Students, a leading luxury student accommodation provider in the UK? We are thrilled to invite passionate individuals to apply for the role of Customer Service Assistant at one of our prestigious sites.
This role is Part Time: 25 hours per week, Tuesday, Wednesday & Friday.
About Us:
At CRM Students, we believe in fostering a vibrant and inclusive community where every individual feels valued and respected. As an integral part of our Accommodation Management Team, you will play a pivotal role in ensuring that our residents enjoy a truly luxurious living experience while receiving top-notch customer service.
Key Responsibilities:
- Perform daily administrative tasks to uphold our high service standards for students, staff, and clients.
- Establish and maintain professional practices to guarantee impeccable accommodation standards, prioritising cleanliness and comfort.
- Safeguard monetary transactions and adhere to CRM cash handling procedures with diligence and integrity.
- Manage the issuance of keys and access devices, including any parking administration, in alignment with residence protocols.
- Provide prompt and courteous responses to customer inquiries, fostering positive relationships and ensuring their needs are met.
- Keep residents informed of current and upcoming developments, demonstrating effective communication skills.
- Cultivate excellent rapport with service users, prioritising their satisfaction and well-being.
- Maintain accurate records in collaboration with the Accommodation Management Team, ensuring accountability and transparency.
- Under supervision, oversee risk and safety protocols within the property, prioritising the well-being of all residents.
Desired Skills and Qualifications:
- Proven track record in customer service, with proficiency in face-to-face and telephone interactions.
- Confidence in communicating with clients and customers, ensuring their needs are met with professionalism and empathy.
- Impeccable attention to detail and strong problem-solving abilities, with a commitment to delivering excellence in all tasks.
Join us at CRM Students, where every day presents an opportunity to make a meaningful difference in the lives of our residents. If you are dedicated to delivering unparalleled service and contributing to a vibrant community, we would love to hear from you! Apply now and be part of our inclusive and dynamic team.
Customer Service Assistant employer: EllisKnight International Recruitment
Contact Detail:
EllisKnight International Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Customer Service Assistant role.
✨Tip Number 2
Prepare for the interview by researching CRM Students and understanding their values. Show us how your skills align with our commitment to providing top-notch service and creating a vibrant community for residents.
✨Tip Number 3
Practice common interview questions related to customer service. Think about scenarios where you’ve gone above and beyond for a customer, as we love to hear about your real-life experiences!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us that you’re genuinely interested in joining our team at CRM Students.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and skills mentioned in the job description. We want to see how your experience aligns with what we're looking for, so don’t hold back on showcasing your customer service skills!
Show Your Personality: We love a bit of personality! When writing your cover letter, let your enthusiasm shine through. Share why you’re excited about joining our team at CRM Students and how you can contribute to our vibrant community.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to highlight your achievements and experiences. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at EllisKnight International Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research CRM Students. Understand their values, mission, and what makes them a leading luxury student accommodation provider. This will not only help you answer questions more effectively but also show your genuine interest in being part of their inclusive team.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare specific examples from your past experiences where you’ve excelled in this area. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your proficiency and commitment to delivering excellence.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows respect and allows you to respond thoughtfully. If you’re unsure about something, don’t hesitate to ask for clarification. It’s better to get it right than to guess!
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company culture. For example, you could ask about how CRM Students fosters an inclusive environment or what a typical day looks like for a Customer Service Assistant.
