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For Companies At a Glance
- Tasks: Be the friendly face for students, handling enquiries and ensuring a welcoming environment.
- Company: Join a community-focused company dedicated to enhancing student living experiences.
- Benefits: Enjoy a vibrant work culture with opportunities for personal growth and development.
- Why this job: Make a real impact on student satisfaction while developing your customer service skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Work 40 hours a week in a dynamic, student-centric environment in Peckham.
The predicted salary is between 28800 - 43200 £ per year.
Description
Join our client as a Customer Service Advisor!
Our client is more than just a company — they\’re a community driven by a passion for student welfare and property expertise. With ambitious goals in the PBSA sector, they\’re expanding rapidly, securing significant national contracts and shaping the future of student living.
Role Description
As a Customer Service Advisor, you will play a crucial role in ensuring exceptionally high levels of customer service for student residents. You will be responsible for the day-to-day administrative tasks of our student accommodation facilities, ensuring effective communication through various platforms.
Your primary goal is to create a welcoming and functional living environment that enhances the student experience. As a Customer Service Advisor, you will be in regular contact with our students, and you will play a huge role in the satisfaction and overall happiness of them. The role is very much customer facing, alongside the administrative aspects. You will need to have excellent customer service skills and the ability to conduct your work efficiently and in a cheery and friendly manner.
Working hours : 40 hours per week, 5 days out of 7 on a rota.
Location: Peckham
CUSTOMER SERVICE:
ADMINISTRATION:
SALES AND MARKETING:
SAFETY AND COMPLIANCE:
EXPERIENCE AND KNOWLEDGE
Essential:
Desirable:
Customer Service Advisor employer: EllisKnight International Recruitment
Contact Detail:
EllisKnight International Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the Purpose Built Student Accommodation (PBSA) sector. Understanding the unique challenges and needs of student residents will help you connect better during interviews and demonstrate your passion for enhancing their living experience.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled difficult situations in previous roles. Being able to articulate these experiences will highlight your ability to maintain a positive atmosphere for students.
✨Tip Number 3
Research the company’s values and community initiatives. Being able to discuss how your personal values align with theirs can set you apart as a candidate who is genuinely interested in contributing to their mission.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage multiple tasks effectively. Since the role involves various administrative duties, demonstrating your ability to prioritise and stay organised will be crucial.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use specific examples that demonstrate your ability to engage positively with students and handle administrative tasks efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for student welfare and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, particularly your customer service skills and ability to multitask.
Showcase Relevant Experience: In your application, emphasise any previous roles where you interacted with customers or managed administrative duties. Highlight experiences that demonstrate your problem-solving skills and ability to work independently.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Advisor.
How to prepare for a job interview at EllisKnight International Recruitment
✨Show Your Customer Service Skills
As a Customer Service Advisor, your ability to connect with students is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your capability to create a welcoming environment.
✨Familiarise Yourself with the Company
Research the company’s values and mission, especially their focus on student welfare. Being able to discuss how your personal values align with theirs can set you apart and show your genuine interest in the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to manage multiple tasks or resolve conflicts, and be ready to share these experiences.
✨Demonstrate Your Organisational Skills
Since the role involves administrative tasks, be prepared to discuss how you stay organised and manage your time effectively. You might want to mention any tools or methods you use to keep track of tasks and deadlines.
