Assistant Accommodation Manager

Assistant Accommodation Manager

Full-Time 30000 - 42000 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Welcome residents and visitors, handle enquiries, and assist with maintenance issues.
  • Company: Join a luxury student accommodation provider in the vibrant heart of Leicester.
  • Benefits: Enjoy a full-time role with a friendly team and opportunities for networking.
  • Why this job: Be part of a dynamic environment that values customer service and teamwork.
  • Qualifications: Customer service experience and social media knowledge are preferred.
  • Other info: This is a fixed-term contract until February 2025.

The predicted salary is between 30000 - 42000 Β£ per year.

Description

Assistant Accommodation Manager – FTC Until February 2025

We are delighted to be recruiting for this fantastic opportunity to work for a luxury student accommodation provider at their large, prestigious property in the heart of Leicester.

This is a full-time role, working 09:30am – 5:30pm, Monday – Friday, 37.5 hours a week.
This is a fixed term contract until 1st February 2025.

The role:

  • Ensure that all visitors and residents receive a warm, friendly and informative welcome
  • Along with the Manager, you will be the first point of contact and will be responsible for ensuring that all enquiries are responded to promptly and efficiently
  • Assist with maintenance and facilities issues, coordinate with contractors
  • Undertake room inspections and report any issues, also ensuring that health and safety regulations are being met
  • Assist with room viewings and queries from potential tenants
  • Use social media channels and marketing materials to promote the sites facilities
  • Work closely with manager and marketing team to network with students and promote to target audience.
  • The skills/attributes that we are seeking are:

  • Results driven
  • Excellent customer service skills
  • Social media knowledge is desirable
  • Outgoing and fun approach to team working with a β€˜hands on’ approach.
  • Front of House or customer facing experience
  • Experience within facilities would be an advantage
  • Good IT skills (Microsoft Office)
  • The ability to build rapport with customers and students
  • Assistant Accommodation Manager employer: EllisKnight International Recruitment

    As an Assistant Accommodation Manager at our luxury student accommodation in Leicester, you will be part of a vibrant and supportive work culture that prioritises exceptional customer service and teamwork. We offer competitive benefits, opportunities for professional growth, and a chance to make a meaningful impact on the student experience in a prestigious setting. Join us to develop your skills in a dynamic environment where your contributions are valued and recognised.
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    Contact Detail:

    EllisKnight International Recruitment Recruiting Team

    StudySmarter Expert Advice 🀫

    We think this is how you could land Assistant Accommodation Manager

    ✨Tip Number 1

    Familiarise yourself with the luxury student accommodation sector. Research the specific property you'll be working at and understand its unique selling points. This knowledge will help you engage confidently with potential tenants and demonstrate your enthusiasm during interviews.

    ✨Tip Number 2

    Leverage social media to showcase your understanding of the target audience. Create a mock marketing campaign or post that highlights the benefits of the accommodation. This will not only show your creativity but also your ability to connect with students effectively.

    ✨Tip Number 3

    Network with current students or recent graduates who have lived in similar accommodations. Their insights can provide you with valuable information on what students look for, which you can use to tailor your approach when discussing the role.

    ✨Tip Number 4

    Prepare to discuss your customer service experiences in detail. Think of specific examples where you went above and beyond to assist customers, as this role heavily relies on excellent interpersonal skills and a friendly approach.

    We think you need these skills to ace Assistant Accommodation Manager

    Excellent Customer Service Skills
    Social Media Knowledge
    Front of House Experience
    Facilities Management Experience
    Strong Communication Skills
    IT Proficiency (Microsoft Office)
    Teamwork and Collaboration
    Problem-Solving Skills
    Attention to Detail
    Ability to Build Rapport
    Organisational Skills
    Time Management
    Outgoing Personality
    Adaptability

    Some tips for your application 🫑

    Tailor Your CV: Make sure your CV highlights relevant experience in customer service and facilities management. Emphasise any previous roles where you interacted with students or managed accommodation.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills like social media knowledge and your ability to build rapport with customers, as these are key attributes they are looking for.

    Showcase Relevant Experience: In your application, provide examples of your front-of-house experience or any roles where you had to respond to enquiries promptly. This will demonstrate your suitability for being the first point of contact.

    Highlight Teamwork Skills: Since the role requires working closely with a manager and marketing team, mention any past experiences where you successfully collaborated with others. A fun and outgoing approach is also a plus, so let your personality shine through!

    How to prepare for a job interview at EllisKnight International Recruitment

    ✨Showcase Your Customer Service Skills

    As an Assistant Accommodation Manager, you'll be the first point of contact for residents and visitors. Be prepared to share examples of how you've provided excellent customer service in previous roles, highlighting your ability to handle enquiries efficiently.

    ✨Demonstrate Your Social Media Savvy

    Since the role involves using social media to promote the accommodation, come ready to discuss your experience with various platforms. Share any successful campaigns or strategies you've implemented that could attract students to the property.

    ✨Prepare for Scenario-Based Questions

    Expect questions that assess your problem-solving skills, especially regarding maintenance and facilities issues. Think of scenarios where you've had to coordinate with contractors or resolve issues quickly, and be ready to explain your thought process.

    ✨Emphasise Teamwork and Rapport Building

    The job requires a hands-on approach and teamwork. Be sure to highlight your ability to work collaboratively with others and build rapport with customers and students. Share specific examples of how you've fostered positive relationships in past roles.

    Assistant Accommodation Manager
    EllisKnight International Recruitment
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