Admin Assistant

Admin Assistant

Manchester Full-Time 24000 - 36000 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Support our Accommodation Management Team with daily admin tasks and customer service.
  • Company: Join CRM Students, a top luxury accommodation provider in Manchester.
  • Benefits: Enjoy a vibrant work culture and the chance to make a real impact.
  • Why this job: Be part of a team that prioritises resident satisfaction and well-being.
  • Qualifications: Customer service experience and strong communication skills are essential.
  • Other info: This role offers a unique opportunity to enhance your professional skills.

The predicted salary is between 24000 - 36000 Β£ per year.

Description

Join Our Team at CRM Students – Delivering Luxury Accommodation and Exceptional Service!

Are you ready to embark on a rewarding journey with CRM Students, a leading luxury student accommodation provider in Manchester? We\’re thrilled to invite passionate individuals to apply for the role of Administration Assistant at one of our prestigious sites.

As an integral part of our Accommodation Management Team, you\’ll play a pivotal role in ensuring that our residents enjoy a truly luxurious living experience while receiving top-notch customer service.

Key Responsibilities:

  • Perform daily administrative tasks to uphold our high service standards for students, staff, and clients.
  • Establish and maintain professional practices to guarantee impeccable accommodation standards, prioritizing cleanliness and comfort.
  • Safeguard monetary transactions and adhere to CRM cash handling procedures with diligence and integrity.
  • Manage the issuance of keys and access devices, including any parking administration, in alignment with residence protocols.
  • Provide prompt and courteous responses to customer inquiries, fostering positive relationships and ensuring their needs are met.
  • Keep residents informed of current and upcoming developments, demonstrating effective communication skills.
  • Cultivate excellent rapport with service users, prioritizing their satisfaction and well-being.
  • Maintain accurate records in collaboration with the Accommodation Management Team, ensuring accountability and transparency.
  • Under supervision, oversee risk and safety protocols within the property, prioritizing the well-being of all residents.
  • Desired Skills and Qualifications:

  • Proven track record in customer service, with proficiency in face-to-face and telephone interactions.
  • Confidence in communicating with clients and customers, ensuring their needs are met with professionalism and empathy.
  • Impeccable attention to detail and strong problem-solving abilities, with a commitment to delivering excellence in all tasks.
  • Join us at CRM Students, where every day presents an opportunity to make a meaningful difference in the lives of our residents. If you\’re dedicated to delivering unparalleled service and contributing to a vibrant community, we\’d love to hear from you! Apply now and be part of our inclusive and dynamic team.

    Admin Assistant employer: EllisKnight International Recruitment

    At CRM Students, we pride ourselves on being a leading luxury student accommodation provider in Manchester, offering a vibrant and inclusive work culture that values exceptional service and employee growth. As an Admin Assistant, you'll enjoy a supportive environment where your contributions directly enhance the living experience of our residents, alongside opportunities for professional development and a commitment to maintaining high standards of excellence. Join us and be part of a team that makes a meaningful impact every day!
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    Contact Detail:

    EllisKnight International Recruitment Recruiting Team

    StudySmarter Expert Advice 🀫

    We think this is how you could land Admin Assistant

    ✨Tip Number 1

    Familiarise yourself with CRM Students and their values. Understanding their commitment to luxury accommodation and exceptional service will help you align your responses during interviews, showcasing how your personal values match theirs.

    ✨Tip Number 2

    Prepare examples from your past experiences that demonstrate your customer service skills. Think of specific situations where you went above and beyond for a client, as this will highlight your ability to meet the high standards expected in this role.

    ✨Tip Number 3

    Practice your communication skills, both verbal and non-verbal. Since the role requires effective interaction with residents and clients, being able to convey professionalism and empathy will set you apart during the interview process.

    ✨Tip Number 4

    Research common administrative tasks related to accommodation management. Being knowledgeable about key responsibilities, such as cash handling and record maintenance, will show your preparedness and enthusiasm for the role.

    We think you need these skills to ace Admin Assistant

    Customer Service Skills
    Attention to Detail
    Communication Skills
    Problem-Solving Skills
    Administrative Skills
    Time Management
    Cash Handling Procedures
    Record Keeping
    Interpersonal Skills
    Professionalism
    Empathy
    Team Collaboration
    Adaptability
    Conflict Resolution

    Some tips for your application 🫑

    Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use specific examples that demonstrate your attention to detail and problem-solving skills, as these are key for the Admin Assistant role.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention how your previous experiences align with the responsibilities outlined in the job description, particularly in maintaining high service standards and effective communication.

    Highlight Relevant Skills: In your application, emphasise your proficiency in face-to-face and telephone interactions. Provide examples of how you've successfully managed customer inquiries and built positive relationships in past roles.

    Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Admin Assistant position.

    How to prepare for a job interview at EllisKnight International Recruitment

    ✨Showcase Your Customer Service Skills

    Since the role requires a proven track record in customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to communicate effectively and empathetically.

    ✨Demonstrate Attention to Detail

    The job emphasises impeccable attention to detail. During the interview, mention instances where your attention to detail made a significant difference in your work. This could include maintaining accurate records or ensuring high standards in previous roles.

    ✨Prepare for Scenario-Based Questions

    Expect questions that assess your problem-solving abilities and how you would handle specific situations related to accommodation management. Practise responding to scenarios that involve customer complaints or safety protocols to showcase your critical thinking skills.

    ✨Express Your Passion for Community Engagement

    CRM Students values individuals who are dedicated to making a meaningful difference in residents' lives. Share your enthusiasm for contributing to a vibrant community and how you can enhance the living experience for students through your role.

    Admin Assistant
    EllisKnight International Recruitment
    Location: Manchester
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