Accommodation Manager

Accommodation Manager

Bristol Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team to create a welcoming environment for students while managing sales and operations.
  • Company: Join a top provider of luxury student accommodation in Bristol, dedicated to student welfare.
  • Benefits: Enjoy a vibrant work culture, competitive salary, and opportunities for personal growth.
  • Why this job: Make a real impact on students' lives while developing your management and sales skills.
  • Qualifications: Strong sales, people management, and communication skills are essential; health and safety knowledge is a plus.
  • Other info: Be part of a dynamic team focused on excellence and inclusivity.

The predicted salary is between 36000 - 60000 £ per year.

Description

Accommodation Manager for Luxury Student Accommodation in Bristol

Are you passionate about creating a welcoming, inclusive, and diverse environment for students? Do you have a knack for sales, people management, and ensuring high standards of health and safety? Join our dynamic team who are a leading provider of luxury student accommodation and make a difference in students\’ lives!

Responsibilities:

Sales:

  • Achieve sales, renewals, and referral targets.
  • Manage site open days and tours.
  • Maximise profits and customer satisfaction through effective take-over management.
  • Stay informed on local competition, university status, and student demographics.
  • Maintain brand standards via physical site upkeep, staff communication, and online presence.
  • People:

  • Oversee staff recruitment, training, and mentoring.
  • Manage contractors, ensuring compliance with health and safety standards.
  • Health & Safety:

  • Uphold UK Health & Safety policies, ANUK accreditation, risk management, fire, and security standards.
  • Maintain statutory testing records and ensure all staff and residents are aware of emergency procedures.
  • Manage incident response and ensure the site remains safe and accessible.
  • Customer Care/Public Relations:

  • Drive effective and friendly customer communication.
  • Build strong relationships with university accommodation offices and external agencies.
  • Address student issues, concerns, and welfare needs, intervening and mediating as necessary.
  • Maintain high service standards to promote renewals, positive reviews, and referrals.
  • Site Operations:

  • Manage site maintenance and project manage the turnaround, check-out, and check-in processes.
  • Resolve escalated out-of-hours needs.
  • Administration:

  • Accurately record tenant applications, damage deposits, council tax, complaints, compliments, welfare, and maintenance.
  • Maintain site systems including fob entry, CCTV, and visitor logs.
  • Financial:

  • Handle accounting, collection, and recording of all monies received.
  • Manage debts and control stock.
  • Serve as the initial contact for financial claims.
  • Reporting:

  • Prepare accurate periodic reports and attend meetings to provide site-specific information.
  • Qualifications:

  • Strong sales and people management skills.
  • Knowledge of health and safety regulations.
  • Excellent communication and customer service abilities.
  • Ability to manage finances and administrative tasks efficiently.
  • Join us in providing exceptional living experiences for students in a vibrant and inclusive community. Apply today and be part of a team dedicated to excellence!

    Accommodation Manager employer: EllisKnight International Recruitment

    As a leading provider of luxury student accommodation in Bristol, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee growth and development. Our team enjoys competitive benefits, a supportive environment, and the opportunity to make a meaningful impact on students' lives while working in a dynamic and engaging setting.
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    Contact Detail:

    EllisKnight International Recruitment Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Accommodation Manager

    ✨Tip Number 1

    Familiarise yourself with the local student accommodation market in Bristol. Understanding the competition and what makes our luxury offering stand out will help you articulate your value during interviews.

    ✨Tip Number 2

    Network with current or former employees in the accommodation sector. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.

    ✨Tip Number 3

    Brush up on your knowledge of UK health and safety regulations. Being able to discuss these confidently will demonstrate your preparedness for the role and your commitment to maintaining high standards.

    ✨Tip Number 4

    Prepare examples of how you've successfully managed teams or resolved customer issues in the past. Highlighting your people management skills will show that you're ready to take on the responsibilities of an Accommodation Manager.

    We think you need these skills to ace Accommodation Manager

    Sales Skills
    People Management
    Customer Service Excellence
    Health and Safety Knowledge
    Conflict Resolution
    Communication Skills
    Project Management
    Financial Management
    Administrative Skills
    Relationship Building
    Problem-Solving Skills
    Attention to Detail
    Time Management
    Knowledge of Local Competition
    Emergency Response Management

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in sales, people management, and health and safety. Use specific examples that demonstrate your ability to create a welcoming environment and manage teams effectively.

    Craft a Compelling Cover Letter: In your cover letter, express your passion for student accommodation and how your skills align with the responsibilities of the Accommodation Manager role. Mention your understanding of the importance of customer care and maintaining high service standards.

    Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to engage with students, staff, and external agencies. Use clear and concise language throughout your documents.

    Highlight Relevant Qualifications: If you have any certifications or training related to health and safety regulations, customer service, or property management, be sure to include these in your application. This will demonstrate your commitment to upholding standards in the accommodation sector.

    How to prepare for a job interview at EllisKnight International Recruitment

    ✨Show Your Passion for Student Welfare

    Make sure to express your enthusiasm for creating a welcoming and inclusive environment for students. Share examples from your past experiences where you successfully supported student needs or improved their living conditions.

    ✨Demonstrate Sales Acumen

    Prepare to discuss your sales strategies and how you've achieved targets in previous roles. Highlight any specific achievements related to renewals or referrals, as this will resonate well with the interviewers.

    ✨Know Your Health & Safety Regulations

    Familiarise yourself with UK health and safety policies relevant to accommodation management. Be ready to discuss how you would ensure compliance and maintain safety standards on-site.

    ✨Prepare for Scenario-Based Questions

    Anticipate questions that may involve handling difficult situations, such as student complaints or emergencies. Think through your responses and be prepared to demonstrate your problem-solving and mediation skills.

    Accommodation Manager
    EllisKnight International Recruitment
    Location: Bristol
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