Accommodation Manager

Accommodation Manager

Cambridge Full-Time 36000 - 60000 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage daily operations of luxury student accommodation and ensure high service standards.
  • Company: Join CRM Students, dedicated to providing exceptional living experiences for students.
  • Benefits: Enjoy a vibrant work culture, opportunities for growth, and the chance to make a real impact.
  • Why this job: Be part of a team that values inclusivity and innovation while creating unforgettable experiences.
  • Qualifications: Sales experience and strong customer service skills are essential; hospitality background preferred.
  • Other info: Ideal for those who thrive in dynamic environments and love engaging with people.

The predicted salary is between 36000 - 60000 Β£ per year.

Description

Luxury Student Accommodation Management

Join our team at CRM Students and be part of delivering outstanding accommodation experiences to Students. We are committed to inclusivity, luxury, and personalized service, ensuring every resident feels valued and at home.

Your Role: As a vital member of our Accommodation Management Team, your primary focus will be on maintaining our high standards of service and luxury living. You\’ll oversee the day-to-day management of one of our properties in Cambridge, ensuring every aspect of our facilities meets and exceeds expectations for the Students that live there.

The ideal person would be someone who is open to a challenge and can bring some new innovative ideas as well as current knowledge and experience within PBSA, Hospitality, Hostels or Events Management

Key Responsibilities:

  • Ensure there is a good range of sales and marketing activities to ensure the building is full of student residents.
  • Conduct daily administrative tasks with precision and care, catering to the needs of our students, staff, and clients.
  • Establish and uphold professional standards to ensure impeccable hygiene and comfort within our accommodations.
  • Proactively maintain the building, equipment, and furnishings to uphold our luxury standards, promptly addressing any defects or issues.
  • Provide excellent face-to-face customer service, being readily available to address queries and concerns.
  • Safely manage monetary transactions and access control, adhering to our cash handling procedures and security protocols.
  • Foster positive relationships with our residents, ensuring their needs are met and exceeded.
  • Communicate effectively with residents to keep them informed of developments and ensure their satisfaction.
  • Maintain meticulous records in collaboration with the Accommodation Management Team and uphold safety standards at all times.
  • Skills Required:

  • Sales experience in any target-driven environment, demonstrating your ability to meet objectives.
  • Exceptional face-to-face and phone-based customer service skills, ensuring every interaction leaves a positive impression.
  • Confidence in engaging with clients and customers, building rapport and trust.
  • Strong understand of all health & safety requirements.
  • Excellent Team Management with ability to motivate, develop and manage staff effectively.
  • Strong attention to detail and problem-solving skills, with a track record of effective solutions.
  • Join Us: If you\’re passionate about delivering unparalleled service in a luxurious environment and thrive in a customer-centric role, we want to hear from you. Join our team and be part of creating unforgettable living experiences for our residents.

    Accommodation Manager employer: EllisKnight International Recruitment

    At CRM Students, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and innovation. Located in the heart of Cambridge, our team enjoys a supportive environment with ample opportunities for professional growth and development, all while delivering outstanding accommodation experiences to students. Join us to be part of a dedicated team that prioritises luxury living and personalised service, ensuring every resident feels at home.
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    Contact Detail:

    EllisKnight International Recruitment Recruiting Team

    StudySmarter Expert Advice 🀫

    We think this is how you could land Accommodation Manager

    ✨Tip Number 1

    Familiarise yourself with the latest trends in student accommodation and luxury living. Understanding what students are looking for in their living experience can help you stand out during interviews.

    ✨Tip Number 2

    Network with professionals in the PBSA and hospitality sectors. Attend industry events or join relevant online groups to connect with others who can provide insights or even referrals for the Accommodation Manager role.

    ✨Tip Number 3

    Prepare to discuss your previous experiences in sales and customer service. Be ready to share specific examples of how you've successfully managed client relationships and exceeded expectations in past roles.

    ✨Tip Number 4

    Showcase your problem-solving skills by thinking of potential challenges that might arise in accommodation management. Be prepared to discuss how you would address these issues effectively during your interview.

    We think you need these skills to ace Accommodation Manager

    Sales Experience
    Customer Service Skills
    Team Management
    Attention to Detail
    Problem-Solving Skills
    Health and Safety Knowledge
    Communication Skills
    Relationship Building
    Administrative Skills
    Marketing Acumen
    Conflict Resolution
    Time Management
    Adaptability
    Financial Management

    Some tips for your application 🫑

    Tailor Your CV: Make sure your CV highlights relevant experience in accommodation management, hospitality, or events management. Use specific examples that demonstrate your ability to meet objectives and provide excellent customer service.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding accommodation experiences. Mention how your skills align with the responsibilities of the role and include any innovative ideas you have for enhancing student living.

    Highlight Relevant Skills: Emphasise your sales experience, customer service skills, and attention to detail. Make sure to mention your understanding of health and safety requirements, as well as your ability to manage and motivate a team effectively.

    Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.

    How to prepare for a job interview at EllisKnight International Recruitment

    ✨Showcase Your Customer Service Skills

    As an Accommodation Manager, exceptional customer service is key. Prepare examples of how you've gone above and beyond for clients in previous roles, highlighting your ability to build rapport and trust.

    ✨Demonstrate Your Knowledge of PBSA

    Familiarise yourself with Purpose-Built Student Accommodation (PBSA) trends and challenges. Be ready to discuss innovative ideas that could enhance the living experience for students, showing that you’re proactive and knowledgeable.

    ✨Highlight Your Sales Experience

    Since sales and marketing activities are crucial for filling the accommodation, be prepared to discuss your past experiences in target-driven environments. Share specific strategies you've used to meet sales objectives.

    ✨Prepare for Scenario-Based Questions

    Expect questions that assess your problem-solving skills and attention to detail. Think of scenarios where you've had to address issues promptly or maintain high standards, and be ready to explain your thought process.

    Accommodation Manager
    EllisKnight International Recruitment
    Location: Cambridge
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