At a Glance
- Tasks: Provide technical support for advertisers and resolve product issues.
- Company: Join a global team at TikTok, shaping the future of monetization products.
- Benefits: Competitive salary, flexible work environment, and opportunities for growth.
- Other info: Dynamic role with a focus on collaboration and continuous improvement.
- Why this job: Be a key player in enhancing advertiser experiences and driving innovation.
- Qualifications: Bachelor's degree in a technical field and 2+ years in customer or technical support.
The predicted salary is between 50000 - 65000 £ per year.
Location: London
Employment Type: Regular
Job Code: A115146
Responsibilities:
- At Monetization Product Operations (MPO), our goal is to help businesses have seamless experiences with our advertising solutions by designing and scaling support processes to resolve technical issues within our product.
- As a Technical Product Specialist, you will be responsible for end-to-end technical product support for advertisers and internal stakeholders, including troubleshooting and resolving complex product and technical issues raised via ticketing systems.
- You will act as a critical bridge between client‑facing teams and product/engineering teams, translating advertiser needs into clear, actionable product and technical improvements for the platform.
- Investigating and resolving technical issues raised by both internal stakeholders and advertisers via ticketing systems.
- Supporting the rollout and adoption of new advertising products and features, ensuring advertisers experience a smooth transition.
- Coaching vendor teams to improve quality and efficiency, and ensuring technical alignment across global support hubs.
- Performing QA audits of resolved tickets, identifying knowledge gaps, and contributing to the improvement of internal documentation.
- Acting as a bridge between client‑facing and product/engineering teams, ensuring advertiser needs are clearly translated into actionable improvements.
Minimum Qualifications:
- Bachelor’s degree in computer science, a similar technical field of study or equivalent practical experience.
- 2+ years of experience in customer support, technical support, product operations, or customer success.
- Ability to troubleshoot product and technical issues via tickets.
- Strong communication skills when interacting with internal stakeholders and advertisers.
- Basic data awareness and attention to detail for quality audits and documentation.
- Ability to collaborate effectively across teams and align on action items.
Preferred Qualifications:
- Experience with advertising monetization products or platform products.
- Experience working with global support hubs or vendor teams.
- Experience in knowledge base management, QA audits, or process improvement.
- Familiarity with ticketing systems and advertiser support workflows.
- Experience supporting product launches and feature rollouts.
Technical Product Specialist, Monetization Product Operations employer: Ellis Technologies, Inc.
As a Technical Product Specialist at our London hub, you will join a vibrant and innovative team dedicated to enhancing advertiser experiences with cutting-edge monetization products. We pride ourselves on fostering a collaborative work culture that encourages professional growth through continuous learning and development opportunities, while also offering competitive benefits and a dynamic environment that embraces diversity and creativity. Join us in shaping the future of advertising solutions in a city known for its rich cultural landscape and technological advancements.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Product Specialist, Monetization Product Operations
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ellis Technologies, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ellis Technologies, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Product Specialist, Monetization Product Operations
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ellis Technologies, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Ellis Technologies, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ellis Technologies, Inc.!
How to prepare for a job interview at Ellis Technologies, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
