At a Glance
- Tasks: Oversee TikTok Shop operations, optimise performance, and manage exciting projects.
- Company: Join the dynamic team at TikTok, a leader in e-commerce innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for growth.
- Other info: Collaborate with diverse teams and enhance your project management skills.
- Why this job: Be part of a fast-paced environment and make an impact on major campaigns.
- Qualifications: Degree in relevant fields and experience in e-commerce or supply chain.
The predicted salary is between 60000 - 80000 £ per year.
Location: London
Employment Type: Regular
Job Code: A72387
Responsibilities
- End-to-End Operations & KPIs: Oversee the daily operations of TikTok Shop UK FBT (warehousing & last-mile), establishing and monitoring core KPIs (e.g., dispatch rate, inventory accuracy, CPO) to optimize fulfillment performance.
- SOPs & Process Improvement: Drive the implementation of standard operating procedures (SOPs) across all warehouses and establish health monitoring mechanisms to ensure continuous process optimization.
- Mega Campaign Execution: Collaborate with Commercial and S&OP teams to design and execute capacity, manpower, and operational assurance plans for major promotional events (e.g., Black Friday, Summer Sale).
- Project Management (PMO): Lead the end-to-end delivery of complex FBT projects (e.g., new warehouse launches, system rollouts) by managing milestones, WBS, resources, and post-project reviews.
- Cross-Functional Collaboration: Align with cross-functional stakeholders—including Product/Tech, Logistics, Merchant Operations, and Service Providers—to ensure transparent and high-quality project execution.
- Exception & Risk Management: Monitor fulfillment anomalies, establish SLAs for issue escalation, develop contingency plans for systemic risks, and drive Root Cause Analysis (RCA) with the QC team.
- Data-Driven & System Optimization: Build data dashboards to visualize metrics, propose WMS/OMS system enhancements, and leverage data to drive strategic decisions on network and inventory planning.
Minimum Qualifications
- Bachelor's degree or above, preferably in Supply Chain, Logistics, Industrial Engineering, or Business-related fields.
- 2.5+ years of experience in e-commerce fulfillment, warehousing/delivery, or supply chain.
- Experience with TikTok Shop, Amazon FBA, or cross-border e-commerce is highly preferred.
- Strong operational control capabilities combined with excellent project management skills (PMO mindset).
- Familiar with EU and UK e-commerce warehouse operations (Inbound/Inventory/Outbound) and last-mile delivery networks (e.g., DPD, GLS, local LSPs).
- Highly data-sensitive and proficient in Excel, SQL, and BI tools.
Preferred Qualifications
- Experience working closely with logistics operations, merchant management, and customer service teams in Europe.
- Familiarity with European logistics regulations, including dangerous goods handling and compliance management.
UK FBT Fulfillment Operations Project Management Officer - TikTok Shop in London employer: Ellis Technologies, Inc.
At TikTok Shop, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. Our commitment to employee growth is evident through continuous training opportunities and collaborative projects that empower you to make a meaningful impact in the fast-paced world of e-commerce. Join us to be part of a vibrant team that values innovation, creativity, and the drive to excel in fulfilling our customers' needs.
StudySmarter Expert Advice🤫
We think this is how you could land UK FBT Fulfillment Operations Project Management Officer - TikTok Shop in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Ellis Technologies, Inc. and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Ellis Technologies, Inc.!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Ellis Technologies, Inc. keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace UK FBT Fulfillment Operations Project Management Officer - TikTok Shop in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Ellis Technologies, Inc.:This is your chance to really connect with the team at Ellis Technologies, Inc.. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Ellis Technologies, Inc.
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Ellis Technologies, Inc..
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Ellis Technologies, Inc. that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Ellis Technologies, Inc.. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
