At a Glance
- Tasks: Lead governance strategies for seller lifecycle and manage cross-functional programs across EMEA.
- Company: Join TikTok's EMEA E-Commerce Governance and Experience team, focused on marketplace safety and trust.
- Benefits: Regular employment in a dynamic environment with opportunities for cross-functional collaboration.
- Other info: Position based in London, part of a global team.
- Why this job: Be a key player in enhancing seller performance and customer trust within TikTok Shop.
- Qualifications: Requires a Bachelor's degree and 3+ years in e-commerce or marketplace governance.
The predicted salary is between 70000 - 90000 £ per year.
This role sits within the EMEA E-Commerce Governance and Experience team for TikTok Shop. The Governance and Experience (GNE) team is a global team responsible for ensuring our marketplace is safe, trustworthy and engaging for all our users – customers, sellers and creators. We put the customer at the heart of our business and work on policies, rules, products and systems to ensure a best‑in‑class customer experience. The Seller Governance team plays an impactful role in delivering GNE's mission by building policies, rules and systems to ensure we have reliable and high‑performing sellers by defining the policies and performance standards for our sellers.
Responsibilities:
- Lead the design and execution of seller lifecycle governance strategies and roadmaps that minimise ecosystem risks, improve seller performance, strengthen customer trust, and support long‑term ecosystem health across TikTok Shop EMEA.
- Own and drive end‑to‑end large‑scale, complex cross‑functional governance programs across multiple markets, including problem scoping, roadmap prioritisation, stakeholder alignment, launch coordination, and post‑launch performance tracking.
- Analyse ecosystem data, operational signals, investigations, and cross‑functional feedback to identify trends, structural gaps, emerging risks, and high‑risk seller behaviours, translating findings into strategic recommendations, business cases, and scalable governance solutions.
- Develop and improve scalable governance frameworks, operational mechanisms, policies, and automation strategies to enhance governance effectiveness, operational efficiency, and seller quality.
- Collaborate with cross‑functional teams (e.g. Product, Algo, Governance Ops, Business Ops, Legal) to define business requirements, design the best‑fit governance solutions, and drive scalable improvements.
- Act as a subject‑matter expert for Seller Governance programs by developing monitoring mechanisms to measure ecosystem risks and performance, manage escalations, and proactively identify challenges and improvement opportunities, while providing structured, data‑driven insights and recommendations to support leadership decision‑making and strategic direction.
Qualifications:
- Bachelor’s degree or equivalent practical experience.
- 3+ years of experience in e‑commerce, operations, compliance, marketplace governance, or related fields.
- Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive action (Excel/Sheets required; SQL a plus).
- Clear and effective communication skills with the ability to influence cross‑functional stakeholders and translate insights into actionable recommendations.
- Ability to navigate ambiguity, adapt to fast‑changing environments, and manage multiple priorities with strong ownership and accountability.
- Experience in e‑commerce, marketplace platforms, or policy/governance‑related functions with strong commercial acumen.
TikTok Shop - Seller Governance Program Manager, EMEA in London employer: Ellis Technologies, Inc.
TikTok offers a vibrant work culture in London, focusing on creating a safe and engaging marketplace. Employees benefit from regular employment and the chance to collaborate with diverse teams on impactful projects. The mission is to enhance user experience for customers, sellers, and creators alike.
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We think this is how you could land TikTok Shop - Seller Governance Program Manager, EMEA in London
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We think you need these skills to ace TikTok Shop - Seller Governance Program Manager, EMEA in London
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How to prepare for a job interview at Ellis Technologies, Inc.
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