At a Glance
- Tasks: Lead a dynamic team to drive client success and deliver innovative digital solutions.
- Company: Join TikTok, a global leader in social media and digital marketing.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and career development.
- Why this job: Make an impact by shaping client relationships and driving revenue in a fast-paced environment.
- Qualifications: Experience in account management and a passion for digital marketing.
The predicted salary is between 60000 - 80000 £ per year.
The Client Solutions team are trusted advocates responsible for connecting key stakeholders internally and providing inspiration and insights to ensure success for our clients on TikTok. We drive collaboration that translates into long-term client partnerships and growth. As trusted partners, we proactively advise clients of opportunities and solutions to meet and exceed expectations, helping to scale investment in the process.
We have an exciting opening for a Client Solutions (CS) Lead who will be responsible for spearheading projects and setting processes within the apps and services team. They will be advocates for their category and work with our product team to surface digital media solutions for our customers. This role requires close collaboration with the brand partnerships lead and stakeholders from across the organisations (both locally and internationally), as well as management of a team of client solutions managers.
The CS Lead will support their team in establishing and strengthening key client relationships with a focus on driving revenue, client education, client satisfaction and product best practice. Success in this position requires strong leadership and team development skills, a keen focus on market-leading client service, experience building bespoke solutions for digitally-savvy advertisers, and the ability to thrive in a fast paced work environment.
Responsibilities
- Manage and develop a team of account managers/execs to deliver results against set goals
- Support the team to grow relationships with UK clients of all sizes
- Oversee a portfolio of Retail advertisers
- Partner with the Brand Partnership Lead to drive strategic planning for the vertical, delivering product adoption and revenue growth
- Collaborate with cross‑functional partners (i.e. Product, Marketing Science, Solutions Engineering and R&D teams, etc.) to deliver scalable solutions for clients
- Support the team with regular business reviews, and take a consultative, long‑term approach to build productive relationships with clients in collaboration with the sales team
- Empower the team to adopt an analytical approach and deliver data‑driven business insights
- Guide the team on media planning and implementation of campaigns to deliver against clients key performance indicators
- Share marketplace insights and feedback to influence product roadmap decisions
- Demonstrate deep analytical ability and develop advanced expertise in TikTok’s proprietary metrics, working to constantly evolve how we analyse and communicate data driven insights to our advertisers
- Educate other teams on TikTok media offerings and keep them engaged by delivering learning sessions, writing training documentation and whitepapers for internal and external use
- Build scalable processes for our growing Account Management team
- Take the initiative and operate with a high degree of autonomy
Qualifications
Minimum Qualifications
- Management experience
- Demonstrated experience in account management/client services roles in digital marketing
- Experience managing brand and performance advertisers with a deep understanding of their opportunities and challenges across the marketing funnel
- Expertise in performance marketing, with strong knowledge of measurement and attribution (Pixel, eAPIs, MMPs, SDKs, Geo Lifts, Conversion Lifts, MMMs, etc.)
- Able to proactively troubleshoot and problem solve quickly through the proper escalation processes
- Ability to analyse data and identify insights to assess and support campaign performance
Preferred Qualifications
- Mobile user acquisition experience is a plus
- Knowledge of the Retail Industry
- Proactive attitude with excellent project management, organisational and analytical skills
- Experience diagnosing and solving technical problems with product and engineering teams is a big plus
- Strong verbal and written communication skills, ability to effectively translate technical language to non‑technical stakeholders
- Experience and deep understanding of the vertical
- A passion for TikTok
Client Solutions Lead, Retail - Global Business Solutions - London employer: Ellis Technologies, Inc.
As a Client Solutions Lead at TikTok in London, you will be part of a dynamic and innovative team that champions collaboration and drives meaningful client partnerships. Our vibrant work culture fosters creativity and growth, offering ample opportunities for professional development while working with cutting-edge digital media solutions. With a focus on employee empowerment and a commitment to excellence, TikTok provides a unique environment where your contributions directly impact the success of our clients and the company.
StudySmarter Expert Advice🤫
We think this is how you could land Client Solutions Lead, Retail - Global Business Solutions - London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Client Solutions Lead role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past successes in account management and client services. When you get the chance to chat with potential employers, let them see how you can drive revenue and client satisfaction.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t just wait for the application process. Reach out directly to the hiring manager or team members on LinkedIn. A little initiative can go a long way in making you stand out.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in digital marketing and retail. Share insights during interviews to show you’re not just knowledgeable but also passionate about the industry. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Solutions Lead, Retail - Global Business Solutions - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Solutions Lead. Highlight your management experience and any relevant account management roles in digital marketing. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for TikTok and your understanding of the retail industry. Let us know how you can drive client relationships and revenue growth.
Showcase Your Analytical Skills:Since this role requires a keen analytical approach, don’t forget to mention specific examples where you've used data to drive insights or improve campaign performance. We love numbers that tell a story!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Ellis Technologies, Inc.
✨Know Your Stuff
Before the interview, dive deep into TikTok's offerings and the retail industry. Understand how digital media solutions can benefit clients and be ready to discuss specific examples of how you've helped clients in the past.
✨Showcase Your Leadership Skills
As a Client Solutions Lead, you'll need to demonstrate your management experience. Prepare to share stories about how you've developed teams, driven results, and fostered strong client relationships. Highlight your ability to empower others and lead by example.
✨Be Data-Driven
Since the role requires analytical skills, come prepared with insights from your previous campaigns. Discuss how you've used data to inform decisions and improve performance. Be ready to explain complex metrics in simple terms for non-technical stakeholders.
✨Collaborate and Communicate
This position involves working closely with various teams. Practice articulating how you’ve successfully collaborated with cross-functional partners in the past. Emphasise your communication skills and your ability to translate technical jargon into relatable language for clients.
