Credit Controller

Ellis Recruitment Group is a global leader in staffing for IT professionals. Since 1999, our three niche IT recruitment brands have offered a seamless service to clients looking to engage permanent employees and contractors. We’ve worked hard to build our network of talented, driven individuals. Day after day, they place highly skilled people in the most rewarding roles within prestigious global organisations from our offices in Richmond and Houston Texas.

The Role: Responsible for managing the group’s debtor ledgers, ensuring timely collection of outstanding invoices, timely generation of invoices, and maintaining strong customer relationships. The role supports healthy cash flow and minimises financial risk to the business.

Key responsibilities include:

• Monitor and manage the accounts receivable ledger, ensuring payments are received on time.
• Onboard new clients and map associated billing processes.
• Chase overdue invoices via phone, email, and written communication.
• Allocate and reconcile incoming payments accurately.
• Generate client invoices timely and accurately.
• Set and review credit limits in line with company policy.
• Timely and accurate reconciliations between debtor ledgers and external funding ledgers.
• Investigate and resolve any queries relating to external funding ledgers.
• Resolve customer queries and disputes promptly and professionally.
• Prepare weekly and monthly debtor reports for management.
• Produce weekly short-term cashflow forecasts based on debtor performance.
• Work closely with the wider business to resolve issues affecting payment.
• Escalate high-risk accounts and recommend appropriate action.
• Maintain accurate records of all communications and actions taken.
• Support month end processes, including reporting and account reconciliations.

Key Skills and Experience:

• Strong communication and negotiation skills.
• High attention to detail and accuracy.
• Ability to prioritise workload and meet deadlines.
• Confident, professional telephone manner.
• Strong problem-solving abilities.
• Ability to build positive relationships with customers and internal teams.
• Resilience and persistence when managing difficult conversations.

Experience & Qualifications:

• Previous experience in a Credit Control or Accounts Receivable role.
• Good understanding of credit control processes and financial controls.
• Proficiency in accounting software (e.g., SAP, Oracle, Sage, Xero) and MS Excel.
• Knowledge of credit risk assessment and credit checking tools (e.g., Experian, Creditsafe).
• Relevant finance or accounting qualifications (desirable but not essential).

Personal Attributes:

• Proactive and self-motivated.
• Professional and customer focused.
• Team player with a collaborative approach.
• Calm under pressure and able to handle challenging situations.

Ellis Recruitment Group is firmly committed to creating an environment and culture that empowers our ambitious and hardworking team members to reach and exceed their individual and collective goals. We strongly endorse equality and diversity as fundamental principles for a high-performing and enjoyable work environment. We champion an inclusive culture and uphold strong moral values. Ellis Recruitment Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and any other protected characteristics.