At a Glance
- Tasks: Manage customer enquiries and ensure a high-quality experience across multiple brands.
- Company: Join the Ellis Mather Group, a dynamic e-commerce and manufacturing portfolio.
- Benefits: Enjoy remote work flexibility, 33 days annual leave, and a fun office culture.
- Other info: Comprehensive onboarding and training to help you thrive from day one.
- Why this job: Be the voice of our customers and make a real impact in a fast-paced environment.
- Qualifications: Experience in customer service or sales support, with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
About Us
Ellis Mather Group is a growing portfolio of e-commerce and manufacturing businesses headquartered in the East Midlands. Our portfolio currently includes Magnet Expert Ltd, FIRST4MAGNETS, MAKE Metalwork and Pentaura, operating across e-commerce, engineering, manufacturing and consumer products. As we continue to grow both organically and through acquisition, we are looking to further strengthen the support and experience we provide to our customers across the Group.
The Opportunity
We are seeking a Customer Experience Manager to support customer experience activity across multiple businesses within the Group. This role will work closely with our sales, operations, logistics and manufacturing teams to help ensure customers receive a consistently professional, proactive and high-quality experience throughout their journey with us. This is a varied role suited to somebody who enjoys problem solving, communicating with people and helping keep a fast-moving business operating smoothly.
Key Responsibilities
- Manage customer enquiries and communications across multiple Group brands.
- Support the sales team with customer updates, order coordination and general customer communication.
- Liaise with operations, logistics and manufacturing teams to help resolve customer queries and delivery issues.
- Monitor customer orders, lead times and ongoing customer requirements.
- Handle customer concerns professionally and proactively, helping ensure positive outcomes.
- Identify recurring customer issues and support improvements to systems, processes and communication.
- Maintain a consistently high standard of customer service across all brands and platforms.
- Support wider business operations and administrative activity where required.
About You
You’ll excel in this role if you:
- Have previous experience in customer service, customer experience or sales support.
- Communicate clearly and professionally with both customers and colleagues.
- Are highly organised and comfortable managing multiple priorities simultaneously.
- Enjoy solving problems and taking ownership of situations.
- Can work proactively and independently within a fast-paced environment.
- Have strong attention to detail and take pride in delivering a high standard of work.
- Have experience within e-commerce, manufacturing or distribution environments (advantageous but not essential).
What We Offer
The successful candidate will join us and become ingrained into our awesome company culture from the off-set. With a comprehensive onboarding package featuring departmental and cross-departmental training, regular check-in reviews, and product training with our experienced team members, you’re guaranteed to get off to a flying start. Once you’ve settled in, you’ll have the opportunity to work remotely for periods throughout the week, the freedom is yours. You’ll have access to our range of benefits including our employee referral scheme, community fund package, and of course our office snacks (mainly healthy, but there’s always cake). Better yet, you’ll start off with 33 days of annual leave, and the longer you stay with us, the more time off you’ll accrue. You’ll also gain access to our family-friendly package, and time will certainly fly when you join us on our company socials and charity events.
Customer Experience Manager in Tuxford employer: Ellis Mather Group Limited
Ellis Mather Group is an exceptional employer that fosters a vibrant and supportive work culture, perfect for those looking to thrive in a dynamic environment. With comprehensive onboarding, flexible remote working options, and a generous benefits package including 33 days of annual leave, employees are encouraged to grow both personally and professionally. The company's commitment to community engagement and team-building activities further enhances the rewarding experience of being part of this innovative e-commerce and manufacturing group based in the East Midlands.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager in Tuxford
✨Tip Number 1
Network like a pro! Reach out to current employees at Ellis Mather Group on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company’s brands. Knowing about Magnet Expert Ltd or FIRST4MAGNETS will show you’re genuinely interested and ready to contribute to their customer experience.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you’ve turned a customer issue into a positive outcome. This will impress them during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our awesome team!
We think you need these skills to ace Customer Experience Manager in Tuxford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Manager role. Highlight your relevant experience in customer service and problem-solving, and show us how you can contribute to our awesome company culture.
Showcase Your Communication Skills:Since this role involves liaising with various teams and customers, it’s crucial to demonstrate your clear and professional communication style. Use examples from your past experiences to illustrate how you’ve effectively communicated in challenging situations.
Highlight Your Organisational Skills:We love a candidate who can juggle multiple priorities! Share specific instances where you’ve successfully managed several tasks at once, especially in fast-paced environments. This will show us you’re ready to keep things running smoothly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Ellis Mather Group Limited
✨Know the Company Inside Out
Before your interview, take some time to research Ellis Mather Group and its portfolio. Understand their brands, values, and customer experience philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Given the nature of the Customer Experience Manager role, be ready to discuss specific scenarios where you've successfully handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Showcase Your Communication Skills
As this role involves liaising with various teams, demonstrate your communication prowess during the interview. Practice articulating your thoughts clearly and professionally, and be prepared to discuss how you would handle difficult conversations with customers or colleagues.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the challenges they face in customer experience, or how success is measured in this role. This shows that you're not just interested in the job, but also in contributing positively to the company.
