At a Glance
- Tasks: Deliver memorable customer experiences and build genuine connections with outdoor enthusiasts.
- Company: Join The North Face, a leading exploration brand with a passion for the outdoors.
- Benefits: Enjoy generous staff discounts, ongoing training, and career progression opportunities.
- Other info: Be part of a community that values curiosity, integrity, and collaboration.
- Why this job: Share your love for the outdoors and inspire others while working in a vibrant team.
- Qualifications: Confident, approachable, and passionate about connecting with customers and the outdoors.
The predicted salary is between 18900 - 23100 £ per year.
The North Face is the premier exploration company in the World.
We spark curiosity.
We dare to disrupt.
We create communities.
And we lead with integrity.
We are a community of explorers and are constantly looking for new ideas, places, and people to connect with.
The North Face Covent Garden is an official Partnership store, owned and operated by Ellis Brigham Mountain Sports.
Our mission is to share with customers the passion for the outdoors.
Our stores play a crucial role in this, enabling our customers to get the best kit for their current adventures and be inspired by many future adventures to come.
Who are we looking for?
We’re looking for a confident, approachable and authentic person who loves connecting with others.
You’re curious, eager to learn and develop, and bring a positive, energetic and inclusive attitude to everything you do.
You’re passionate about our brand, the outdoors and sharing that enthusiasm with others.
Key Responsibilities
- Deliver an engaging and memorable customer experience.
- Build genuine connections with a wide range of customers.
- Share your passion for the brand, products and the outdoors.
- Ask questions and use your knowledge to understand customer needs.
- Continuously develop your product and brand knowledge.
- Work collaboratively and positively as part of the team.
- Share ideas, experiences and stories to inspire customers and colleagues.
- Act as a positive ambassador for the brand and wider outdoor community.
What’s in it for you?
- Generous staff discounts and pro-deals on The North Face and other top outdoor brands
- Ongoing opportunities for development and progression within the Ellis Brigham family
- Continuous training on our products, including On the Hill training days
- #J-18808-Ljbffr
Sales Assistant in City of Westminster employer: Ellis Brigham
At The North Face Covent Garden, we pride ourselves on being more than just a retail store; we are a community of explorers dedicated to sharing our passion for the outdoors. As part of the Ellis Brigham family, employees enjoy generous staff discounts, continuous training opportunities, and a vibrant work culture that encourages personal growth and collaboration. Join us in inspiring others while developing your skills in a supportive environment that values curiosity and connection.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant in City of Westminster
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Ellis Brigham, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Ellis Brigham!
We think you need these skills to ace Sales Assistant in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Ellis Brigham, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Ellis Brigham and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Ellis Brigham that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Ellis Brigham
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
