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- Tasks: Support employee benefits clients with accurate administration and customer service.
- Company: Join a dynamic team at Shackleton, focused on employee benefits.
- Benefits: Gain valuable experience, receive full training, and enjoy a supportive work environment.
- Why this job: Make a difference by helping clients maximise their employee benefits.
- Qualifications: GCSEs in English and Maths required; A-Levels desirable.
- Other info: Perfect for those looking to kickstart their career in administration.
The predicted salary is between 30000 - 42000 £ per year.
To provide accurate and efficient administration support for Shackleton employee benefits clients, ensuring the smooth management of pensions and wider employee benefits. The role focuses on delivering high-quality customer service, maintaining attention to detail, and supporting clients in maximising their benefits. While prior knowledge of employee benefits (such as Group Life Assurance, Income Protection, Private Medical, Dental, and Cash Plans) is advantageous, full training will be provided to develop expertise in all products and processes.
Key Responsibilities
- Process new joiners: Issue welcome emails (database and employer-specific). Send benefit invitations and update payroll with any changes.
- Maintain Accurate Data With Providers: Update addresses, add or remove dependants, change cover levels, process leavers.
- Maintain And Update The Company Database: Add new joiners and action leavers, update addresses and notify relevant providers, apply benefit-level amendments, perform bulk data downloads, issue app launch emails and assist with login queries.
- Complete Post-renewal Processes: Update rates, premiums, and memberships.
- Communicate with clients, providers, and advisers (current and former) via email, letter, and phone. Keep up to date with provider offerings and documentation. Maintain app pages for benefits. Chase outstanding accounts and submit business reporting cases to the Intelliflo system.
This Job Description may be reviewed and subsequently amended to better reflect any changes required in the role.
Person Specification
- Qualifications: GCSEs (or equivalent) in English and Mathematics – essential. A-Level or equivalent qualification – desirable. Professional qualification in administration or customer service – desirable but not mandatory.
- Knowledge And Experience: Previous experience in administration and customer service. Familiarity with handling client queries via email, phone, and letter. Experience with data entry and database management. General understanding of employee benefits (e.g., Group Life Assurance, Income Protection, Private Medical, Dental, Cash Plans). Experience working with providers and advisers. Competence in Microsoft Office applications (Word, Excel, Outlook). Knowledge of Intelliflo or similar systems.
- Personal Skills: Excellent attention to detail and accuracy. Strong organisational and time management skills. Ability to manage multiple tasks and meet deadlines. Clear and professional communication skills (written and verbal). Problem-solving ability and proactive approach. Ability to work independently and as part of a team. Confidentiality and discretion when handling sensitive information.
If you are interested in learning more about this role or want to apply, please send your CV/Application to.
Employee Benefits Administrator in Sittingbourne employer: Ellis Bates Financial Advisers (now Shackleton)
Contact Detail:
Ellis Bates Financial Advisers (now Shackleton) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Benefits Administrator in Sittingbourne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their employee benefits offerings and think about how your skills can help them improve their services. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! Whether it’s over the phone or in person, being clear and professional is key. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Employee Benefits Administrator in Sittingbourne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Employee Benefits Administrator role. Highlight any relevant experience in administration and customer service, especially if you've dealt with employee benefits before. We want to see how your skills match what we're looking for!
Show Off Your Attention to Detail: Since this role requires a keen eye for detail, make sure your application is free from typos and errors. Use clear formatting and bullet points to make it easy for us to read. Remember, first impressions count!
Be Professional Yet Approachable: When writing your cover letter or email, strike a balance between professionalism and friendliness. We love a good personality! Let us know why you're excited about the role and how you can contribute to our team.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for.
How to prepare for a job interview at Ellis Bates Financial Advisers (now Shackleton)
✨Know Your Employee Benefits
Before the interview, brush up on your knowledge of employee benefits like Group Life Assurance and Income Protection. Even if you haven't worked directly with these before, showing that you've done your homework will impress the interviewers and demonstrate your enthusiasm for the role.
✨Showcase Your Attention to Detail
As an Employee Benefits Administrator, attention to detail is crucial. Prepare examples from your past experiences where your meticulous nature made a difference, whether in data entry or customer service. This will help illustrate your fit for the role.
✨Practice Clear Communication
Since you'll be communicating with clients and providers regularly, practice articulating your thoughts clearly. You might want to rehearse common interview questions with a friend or in front of a mirror to ensure you come across as professional and confident.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities, so be ready to discuss how you manage multiple tasks and deadlines. Share specific strategies or tools you use to stay organised, which will show that you're prepared to handle the demands of the job.
