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For Companies At a Glance
- Tasks: Greet clients, manage calls, and support the team in a professional environment.
- Company: Join a dynamic team in a welcoming Harrogate office.
- Benefits: Flexible part-time hours and valuable experience in a client-facing role.
- Why this job: Be the first point of contact and make a positive impression every day.
- Qualifications: Proficient in Microsoft Office; previous reception experience is a plus.
- Other info: Great opportunity for personal growth and teamwork in a supportive setting.
The predicted salary is between 10 - 13 £ per hour.
Reception is the first point of contact for clients and visitors into our Harrogate office. This role is critical in creating a professional, welcoming and confidential environment. Our reception staff also provide invaluable support to our administration and advisory teams. An ideal applicant would be well organised, detail oriented and very comfortable in a client facing role.
Key Responsibilities
- Greet clients and visitors in a warm and professional manner both in person and by telephone.
- Manage incoming calls and emails redirecting to the appropriate team member in a timely manner.
- Manage incoming and outgoing post for the Newcastle and Harrogate offices.
- Coordinate available parking in the Harrogate office.
- Coordinate the meeting rooms in preparation for client appointments or other bookings.
- Maintain a clean, organised and professional reception area.
- Maintain office supplies and coordinate orders as appropriate.
- Support advisers and other staff with general administrative tasks.
- Assist when needed with data entry, document preparation, scanning and mail shots.
- Navigate the CRM in the interests of supporting incoming calls.
- Maintain a flexible approach to workload to allow us to create a one team approach.
Compliance
- Ensure client personal data is securely held and properly utilised in accordance with the principles of Data Protection Act.
- Report any potential data protection breaches, including weaknesses in current systems to your line manager immediately.
Person specification
Required
- Proficient with Microsoft Office.
- Discretion and professionalism when handling client data.
Preferred
- Previous experience of reception or similar client facing role.
- Experience of Financial Services.
- Familiarity with CRM systems.
Personal Skills
- Strong attention to detail and commitment to accuracy.
- Ability to communicate clearly and concisely, both verbally and in writing.
- Demonstrated ability to manage multiple tasks and meet deadlines.
- Ability to manage workloads effectively.
- Team-oriented with a collaborative approach to problem solving.
If you are interested in learning more about this role or want to apply, please send your CV/Application to hr@shackletonadvisers.co.uk
Receptionist (part-time) in Harrogate employer: Ellis Bates Financial Advisers (now Shackleton)
Contact Detail:
Ellis Bates Financial Advisers (now Shackleton) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (part-time) in Harrogate
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
When you get to the interview, be yourself! Let your personality shine through. Remember, they want to see how you interact with people, so don’t be afraid to show your warmth and professionalism.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you’re engaged and thinking about how you can fit into their team. Plus, it gives you a chance to find out if the role is right for you too!
✨Tip Number 4
Finally, don’t forget to follow up after your interview. A quick thank-you email can go a long way in leaving a positive impression. And remember, if you’re keen on this role, apply through our website for the best chance!
We think you need these skills to ace Receptionist (part-time) in Harrogate
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and professionalism that reflects how you’d greet clients at our reception.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight any previous experience in client-facing roles or administrative tasks. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-organised information that’s easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Ellis Bates Financial Advisers (now Shackleton)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist. Familiarise yourself with the key tasks like managing calls, greeting clients, and maintaining a professional environment. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a receptionist, clear communication is crucial. Prepare examples of how you've effectively communicated in previous roles, whether in person or over the phone. Practising common interview questions can also help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Organisational Skills
Being organised is key for this role. Bring up specific instances where you've successfully managed multiple tasks or maintained an orderly workspace. You might even want to mention any tools or methods you use to stay organised, as this shows you're proactive.
✨Emphasise Discretion and Professionalism
Since you'll be handling sensitive client data, it's important to convey your understanding of confidentiality. Share experiences where you've had to handle private information responsibly, and express your commitment to maintaining professionalism in all interactions.
