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For Companies At a Glance
- Tasks: Architect systems that power revenue and combat financial crime at scale.
- Company: Join Elliptic, a leader in digital asset decisioning with a global presence.
- Benefits: Hybrid work, generous leave, health insurance, and a £1,000 learning budget.
- Why this job: Make a real impact by bridging data and strategy in a fast-paced environment.
- Qualifications: 5+ years in CRM administration with strong analytical and technical skills.
- Other info: Exciting opportunity to work with cutting-edge technology in the crypto space.
The predicted salary is between 43200 - 72000 £ per year.
Do you want to architect the systems that power our entire revenue engine? Do you want to bridge the gap between data infrastructure and strategic decision-making?
The impact you will have: Great commercial operations are built on great systems and insights. At Elliptic, we're not just tracking revenue; we're building the infrastructure that enables our teams to combat financial crime at scale. You'll be the steward of our customer lifecycle architecture, ensuring our GTM tech stack scales seamlessly. Working at the intersection of systems architecture and analytics, you'll maintain the technical foundation while ensuring access to the insights that drive strategic decisions across Marketing automation, Sales and Customer Success. This isn't just CRM administration; you’ll be building the connective tissue between our technical infrastructure and commercial strategy, enabling Elliptic to scale efficiently while maintaining the data quality and analytical rigor that separates best-in-class operations from the rest.
Key Responsibilities
- Own HubSpot CRM as our central revenue system while serving as a strategic partner to sales and customer success leadership.
- Support scaling journey through continuous assessment of GTM Tech stack design and optimisations.
- Ensure the architecture for the HubSpot CRM (Sales, Service, Operations Hubs) supports our future growth.
- Execute CRM roadmap in partnership with Revenue Systems Engineer (you own config, they build).
- Ensure Governance through designing permissions, security, and system performance and ensure organisational compliance through systems documentation, ensuring CRM architecture is fit for ISO certifications.
- Troubleshoot issues and provide L2 support to revenue teams and operations associates.
- Monitor system health, implement best practices, optimise for scalability.
- Establish and maintain data quality standards across CRM, working with Marketing and RevOps associates to maintain high quality and process execution.
- Support Business Analyst to understand conversion drivers throughout customer lifecycle funnel, support the Head of RevOps and Director of CS with execution of recommendations.
- Work closely with Revenue Systems Engineer and AI Automations team members to build improved workflows and processes.
Skills, Knowledge & Expertise
You will be a great fit here if you:
- Have 5+ years administrating a CRM in a RevOps or CRM Architect role.
- Possess strong analytical skills and understand how we can tell stories with data.
- Have the ability to bridge technical and business stakeholders, a blend of systems thinking with commercial acumen.
Our ideal candidate has:
- Familiarity with our Key GTM systems - Hubspot, N8N and Clay.
- An understanding of the future of CRM utilising GenAI.
- Proven experience scaling in SaaS or high growth start-ups.
Bonus Points for:
- An interest in crypto.
Job Benefits
How we work:
- Hybrid working and the option to work from almost anywhere for up to 90 days per year.
- £500 Remote working budget to set up your home office space.
Learning & Development:
- $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development.
Vacation/ Leave:
- Holidays: 25 days of annual leave + bank holidays.
- An extra day for your birthday.
- Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave.
Benefits:
- Private Health Insurance - we use Vitality!
- Full access to Spill Mental Health Support.
- Life Assurance: we hope you will never need this - but our cover is for 4 times your salary to your beneficiaries.
- £100 cryptocurrency for you!
- Cycle to Work Scheme.
Elliptic is the leader in digital asset decisioning, we have built the most comprehensive platform for efficiently extracting crypto data and intelligence across blockchains with the greatest accuracy. Our platform’s unrivalled uptime, scalability, depth and breadth of our data and intelligence means exacting organizations choose Elliptic for their compliance, risk management, intelligence operations and blockchain infrastructure needs. Founded in 2013, Elliptic is headquartered in London with offices in New York, Washington D.C., UAE, Singapore and Tokyo.
Head of CRM in London employer: Elliptic
Contact Detail:
Elliptic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of CRM in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their goals, especially around CRM and data insights.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you’ve used data to drive decisions in past roles. This will resonate well with companies looking for someone to bridge tech and strategy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Head of CRM in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of CRM role. Highlight your experience with CRM systems, especially HubSpot, and showcase how you've driven operational excellence in previous roles.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about bridging data infrastructure and strategic decision-making. Share specific examples of how you've successfully managed CRM systems and improved customer lifecycle processes.
Showcase Your Analytical Skills: We love candidates who can tell stories with data! Include examples of how your analytical skills have led to actionable insights in your past roles, particularly in a RevOps or CRM Architect capacity.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Elliptic
✨Know Your CRM Inside Out
Make sure you’re well-versed in HubSpot and any other relevant systems mentioned in the job description. Familiarise yourself with its features, capabilities, and how it integrates with other tools. This will not only help you answer technical questions but also demonstrate your genuine interest in the role.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've improved processes or solved problems using analytics. This is crucial for a role that bridges technical infrastructure and strategic decision-making.
✨Understand the Business Side
Brush up on your knowledge of commercial operations and how CRM systems support them. Be ready to explain how you can align technical solutions with business goals, showcasing your ability to communicate effectively with both technical and non-technical stakeholders.
✨Prepare Questions About Future Growth
Think about the future of CRM and how emerging technologies like GenAI could impact the role. Prepare insightful questions that show you’re thinking ahead and are eager to contribute to the company’s growth strategy. This will highlight your forward-thinking mindset and commitment to continuous improvement.
