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- Tasks: Lead CRM strategy and optimise systems to drive revenue and combat financial crime.
- Company: Join Elliptic, a forward-thinking company in the crypto space.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Make a real impact in a dynamic environment while shaping the future of CRM.
- Qualifications: 5+ years in CRM roles with strong analytical and technical skills.
- Other info: Exciting opportunity to work with cutting-edge technology in a high-growth start-up.
The predicted salary is between 48000 - 84000 £ per year.
Head of Customer Relationship Management
Company: Elliptic
Location: London, England, United Kingdom
Overview
Join Elliptic as the Head of Customer Relationship Management. You will architect systems that power our revenue engine, bridge data infrastructure with strategic decision‑making, and build the infrastructure that enables our teams to combat financial crime at scale.
Key Responsibilities
- Own HubSpot CRM as our central revenue system while serving as a strategic partner to sales and customer success leadership, combining technology spine building with operational excellence.
- Support scaling journey through continuous assessment of GTM Tech stack design and optimisations.
- Ensure HubSpot CRM architecture (Sales, Service, Operations Hubs) supports future growth.
- Execute CRM roadmap in partnership with Revenue Systems Engineer (you own config, they build).
- Ensure governance by designing permissions, security, and system performance; maintain organisational compliance and fit for ISO certifications.
- Troubleshoot issues and provide L2 support to revenue teams and operations associates.
- Monitor system health, implement best practices, optimise for scalability.
- Data Quality & Process Design
- Establish and maintain data quality standards across CRM, working with Marketing and RevOps associates.
- Support Business Analyst to understand conversion drivers across customer lifecycle funnel; support Head of RevOps and Director of CS with execution of recommendations.
- Collaborate with Revenue Systems Engineer and AI Automations team to build improved workflows and processes.
Skills, Knowledge & Expertise
You will be a great fit here if you:
- 5+ years administering a CRM in a RevOps or CRM Architect role.
- Strong analytical skills and ability to tell stories with data.
- Ability to bridge technical and business stakeholders, blending systems thinking with commercial acumen.
Our ideal candidate has:
- Familiarity with our key GTM systems – HubSpot, N8N, and Clay.
- Understanding of the future of CRM utilising GenAI.
- Proven experience scaling in SaaS or high‑growth start‑ups.
Bonus Points for:
- Interest in crypto.
Employment Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Location: London, England, United Kingdom
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Head of Customer Relationship Management employer: Elliptic
Contact Detail:
Elliptic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Relationship Management
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your experience with CRM systems, especially HubSpot. This gives you a chance to demonstrate your expertise beyond just a CV.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially around combating financial crime and optimising tech stacks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Head of Customer Relationship Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Customer Relationship Management. Highlight your experience with CRM systems, especially HubSpot, and showcase any relevant achievements in RevOps or similar roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this role. Share your passion for customer relationship management and how your skills align with our mission at Elliptic. Don't forget to mention any experience with data quality standards!
Showcase Your Analytical Skills: Since strong analytical skills are key for this position, include examples of how you've used data to drive decisions in previous roles. We love candidates who can tell a story with data, so make it engaging!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Elliptic
✨Know Your CRM Inside Out
Make sure you’re well-versed in HubSpot and any other relevant systems mentioned in the job description. Familiarise yourself with its features, functionalities, and how it can be optimised for revenue growth. This will show your potential employer that you’re not just a user but someone who can strategically leverage the tool.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive decisions in previous roles. Bring examples of how you’ve improved processes or outcomes through data analysis. Being able to tell a compelling story with data will resonate well with the interviewers.
✨Bridge the Gap Between Tech and Business
Highlight your ability to communicate effectively with both technical and non-technical stakeholders. Prepare examples where you’ve successfully collaborated across teams to implement CRM solutions or optimise processes. This skill is crucial for the role and will set you apart.
✨Stay Ahead of Industry Trends
Research the latest trends in CRM technology, especially around GenAI and automation. Be ready to discuss how these innovations could impact the role and the company. Showing that you’re forward-thinking and knowledgeable about the future of CRM will impress the interviewers.