Head of CRM in City of London

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Description

Do you want to architect the systems that power our entire revenue engine? Do you want to bridge the gap between data infrastructure and strategic decision-making?

The Impact You Will Have: Great commercial operations are built on great systems and insights. At Elliptic, we\’re not just tracking revenue; we\’re building the infrastructure that enables our teams to combat financial crime at scale.

Key Responsibilities

Own HubSpot CRM as our central revenue system while serving as a strategic partner to sales and customer success leadership. This role combines building the technology spine of our GTM organisation with driving operational excellence in the customer lifecycle.

Systems Design & Administration

• Support scaling journey through continuous assessment of GTM Tech stack design and optimisations;
• Ensure the architecture for the HubSpot CRM (Sales, Service, Operations Hubs) supports our future growth;
• Execute CRM roadmap in partnership with Revenue Systems Engineer (you own config, they build);
• Ensure Governance through designing permissions, security, and system performance and ensure organisational compliance through systems documentation, ensuring CRM architecture is fit for ISO certifications;
• Troubleshoot issues and provide L2 support to revenue teams and operations associates; and
• Monitor system health, implement best practices, optimise for scalability

Data Quality & Process Design

• Establish and maintain data quality standards across CRM, working with Marketing and RevOps associates to maintain high quality and process execution;
• Support Business Analyst to understand conversion drivers throughout customer lifecycle funnel, support the Head of RevOps and Director of CS with execution of recommendations; and
• Work closely with Revenue Systems Engineer and AI Automations team members to build improved workflows and processes.

Skills, Knowledge & Expertise

• 5+ years administrating a CRM in a RevOps or CRM Architect role
• Strong analytical skills and understand how we can tell stories with data
• Ability to bridge technical and business stakeholders, a blend of systems thinking with commercial acumen.

Our Ideal Candidate

• Familiarity with our Key GTM systems – HubSpot, N8N and Clay
• An understanding of the future of CRM utilising GenAI
• Proven experience scaling in SaaS or high growth start ups.

Bonus Points

• An interest in crypto

Job Benefits

How we work

• Hybrid working and the option to work from almost anywhere for up to 90 days per year
• £500 Remote working budget to set up your home office space

Learning & Development

• $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development

Vacation / Leave

• Holidays: 25 days of annual leave + bank holidays
• An extra day for your birthday
• Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave and leave.

Benefits

• Private Health Insurance – we use Vitality!
• Full access to Spill Mental Health Support
• Life Assurance: we hope you will never need this – but our cover is for 4 times your salary to your beneficiaries
• £100 cryptocurrency for you!
• Cycle to Work Scheme

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Business Development and Sales

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