Elliptic is seeking a Technical Customer Support Lead in London to run the TCS team, own the AI automation roadmap, and escalate high-impact incidents with engineering. You will shape the support function, mentor engineers, and own the knowledge base as a durable asset.
You’ll collaborate with executives, review product requirements, and drive AI-driven self-service while maintaining quality customer communications across four hubs.
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AI-Driven Technical Support Leader employer: Elliptic
At Elliptic, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As an Agent Engineer, you'll have the opportunity to make a significant impact on our internal business systems while working alongside talented professionals who are passionate about transforming processes through AI. We offer a supportive environment that encourages continuous learning and growth, ensuring that you can thrive in your career while contributing to our mission of making crypto markets safer and more efficient.
