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For Companies At a Glance
- Tasks: Onboard and support customers, ensuring their success with our blockchain analytics solutions.
- Company: Join a leading company in the exciting blockchain technology sector.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact in an emerging tech market while championing customer success.
- Qualifications: Experience in customer success management within the SaaS industry.
- Other info: Collaborative culture with fascinating challenges and opportunities for innovation.
The predicted salary is between 36000 - 60000 £ per year.
Are you a passionate and enthusiastic Customer Success Manager with a wealth of experience managing customers in the SaaS industry? Are you looking for your next challenge in an emerging and exciting market? Do you have experience working with medium to large customers across EMEA? If yes then we want to hear from you!
The impact you will have: You will join our global Revenue team, and champion the value of Elliptic and help uncover and develop new commercial opportunities within our base of existing customers. As a Customer Success Manager, you will be responsible for managing a nominated list of customers, based in the EMEA region. In this important and strategic role, you will play a major part in their Success journey to ensure our customers are successful using Elliptic blockchain analytics solutions, and in building and growing the size of our accounts. Your core deliverable will be achieving a net account retention rate as well as account upsell targets. In addition, you will take the lead in onboarding and training our customers in using the product to enhance the customer experience and improve satisfaction. This is an exciting opportunity for an experienced individual looking for a role where you can make an impact not just on the company you work for but also in an emerging technology sector. Fascinating and challenging work is the norm - working at Elliptic is never boring!
Key Responsibilities
- Onboard new customers, ensuring we deliver long term success and become a partner to them, delivering on their objectives.
- Be our customer’s champion and collaborate cross-functionally to deliver a great customer experience.
- Develop and maintain high quality Success plans to achieve adoption, retention, advocacy and identify upsell targets within your accounts.
- Partner with the Account Executives on the enterprise accounts, to identify and deliver value growth on the accounts.
- Lead the end-to-end sales process for upsell opportunities in your non-enterprise accounts including pitches, demos.
Customer Success Manager employer: Elliptic Enterprises Ltd.
Contact Detail:
Elliptic Enterprises Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've helped customers succeed in the past. Use metrics and success stories to back up your claims – numbers speak volumes!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email or message can show your enthusiasm and keep you on their radar. Plus, it gives you a chance to reiterate why you’re the perfect fit for the role.
✨Tip Number 4
Use our website to apply! We’ve got all the latest job openings listed, and applying through us means you’ll be in the loop for any updates. Plus, it’s a great way to showcase your interest in being part of our awesome team!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience in managing customers, especially in the SaaS industry, and showcase any relevant achievements that align with our goals at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer success and how you can contribute to our team. Be sure to mention specific experiences that demonstrate your ability to onboard and retain customers effectively.
Showcase Your Communication Skills: As a Customer Success Manager, communication is key. In your application, highlight instances where you've successfully collaborated with cross-functional teams or delivered training to customers. This will show us you're ready to champion our customers' success!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity at StudySmarter!
How to prepare for a job interview at Elliptic Enterprises Ltd.
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like net retention rate and upsell targets. Be ready to discuss how you've achieved these in your previous roles, as this will show your understanding of the position and its impact.
✨Showcase Your Onboarding Experience
Prepare specific examples of how you've successfully onboarded customers in the past. Highlight any strategies you used to ensure long-term success and satisfaction, as this is a crucial part of the role.
✨Demonstrate Cross-Functional Collaboration
Think of instances where you've worked with other teams to enhance customer experience. Being able to illustrate your collaborative skills will resonate well, especially since the role involves working closely with Account Executives.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare to discuss how you'd handle specific challenges related to customer retention or upselling, showcasing your strategic thinking and adaptability.
