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- Tasks: Lead a team of Customer Success Managers to enhance global customer relationships.
- Company: Join a forward-thinking company focused on blockchain analytics and customer success.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact by driving customer success in key growth regions.
- Qualifications: Experience in customer success leadership and managing high-performing teams.
- Other info: Collaborative environment with a focus on innovation and customer-centric culture.
The predicted salary is between 48000 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Are you an experienced Customer Success leader ready to take our global customer relationships to the next level? Do you have experience in managing global and high-performing teams that deliver measurable outcomes and exceptional experiences as a player-coach? If so, we’d love to hear from you!
The impact you will have:
- As the Regional Manager of Customer Success for EMEA & APAC, you will manage 10 CSMs and an assigned list of accounts and a cross-regional team of Customer Success Managers who partner with our most important customers across two of our key growth regions.
- Reporting to the Global Director of Customer Success, you will drive strategy, operational excellence, and performance across both regions.
- You’ll ensure your assigned customers and others achieve tangible value from Elliptic's blockchain analytics solutions, resulting in strong retention, expansion, and advocacy outcomes.
This is a highly collaborative and strategic role - influencing product direction, scaling best practices across geographies, and aligning your team’s initiatives with global business objectives. You’ll create a unified, customer-centric culture while respecting local market dynamics and time zones.
What you’ll do:
- Own and manage a subset of key accounts, ensuring health and success with our product, securing renewals and expanding ARR.
- Manage, mentor, and develop a distributed team of Customer Success Managers across EMEA and APAC.
- Define and execute regional Customer Success strategies in alignment with the global vision, adapting for regional market needs.
- Partner with the Global Director of Customer Success to set goals, track performance metrics (NDR, GDR, churn), and drive global consistency.
- Support CSMs in high-value strategic initiatives.
Regional Manager, Customer Success in London employer: Elliptic Enterprises Limited
Contact Detail:
Elliptic Enterprises Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Manager, Customer Success in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Regional Manager role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer success strategies and think about how you can contribute to their goals. Tailor your responses to show how your experience aligns with their needs.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss how you've managed teams and driven performance in previous roles. Use specific examples that highlight your ability to mentor and develop others.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Regional Manager, Customer Success in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Regional Manager role. Highlight your leadership in Customer Success and any experience managing global teams, as this will catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer success and how you’ve driven measurable outcomes in previous roles. We want to see your personality and how you can contribute to our team.
Showcase Your Achievements: Quantify your successes! Use numbers and specific examples to demonstrate how you've improved retention rates or expanded accounts. This helps us understand the impact you've made in your previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Elliptic Enterprises Limited
✨Know Your Customer Success Metrics
Familiarise yourself with key performance indicators like Net Dollar Retention (NDR) and Gross Dollar Retention (GDR). Be ready to discuss how you've used these metrics in previous roles to drive customer success and retention.
✨Showcase Your Leadership Style
As a Regional Manager, you'll be leading a team of Customer Success Managers. Prepare examples that highlight your leadership style, particularly how you mentor and develop your team while achieving measurable outcomes.
✨Understand the Local Market Dynamics
Since this role spans EMEA and APAC, research the specific market dynamics in these regions. Be prepared to discuss how you would adapt global strategies to meet local needs and ensure customer satisfaction.
✨Prepare for Collaborative Scenarios
This position is highly collaborative, so think of examples where you've successfully influenced product direction or aligned team initiatives with broader business objectives. Highlight your ability to work cross-regionally and build a unified, customer-centric culture.
