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- Tasks: Lead CRM strategy and optimise systems for customer lifecycle management.
- Company: Elliptic, a leader in combating financial crime with innovative tech.
- Benefits: Hybrid work, £500 remote budget, and $1,000 for personal development.
- Why this job: Make a real impact by shaping the future of CRM in a fast-paced environment.
- Qualifications: 5+ years in CRM administration with strong analytical and technical skills.
- Other info: Join a dynamic team focused on growth and innovation in the crypto space.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
The impact you will have: Great commercial operations are built on great systems and insights. At Elliptic, we're not just tracking revenue; we're building the infrastructure that enables our teams to combat financial crime at scale. You'll be the steward of our customer lifecycle architecture, ensuring our GTM tech stack scales seamlessly. Working at the intersection of systems architecture and analytics, you'll maintain the technical foundation while ensuring access to the insights that drive strategic decisions across Marketing automation, Sales and Customer Success. This isn't just CRM administration; you'll be building the connective tissue between our technical infrastructure and commercial strategy, enabling Elliptic to scale efficiently while maintaining the data quality and analytical rigor that separates best-in-class operations from the rest.
Key Responsibilities:
- Own HubSpot CRM as our central revenue system while serving as a strategic partner to sales and customer success leadership. This role combines building the technology spine of our GTM organisation with driving operational excellence in the customer lifecycle.
- Support scaling journey through continuous assessment of GTM Tech stack design and optimisations.
- Ensure the architecture for the HubSpot CRM (Sales, Service, Operations Hubs) supports our future growth.
- Execute CRM roadmap in partnership with Revenue Systems Engineer (you own config, they build).
- Ensure Governance through designing permissions, security, and system performance and ensure organisational compliance through systems documentation, ensuring CRM architecture is fit for ISO certifications.
- Troubleshoot issues and provide L2 support to revenue teams and operations associates.
- Monitor system health, implement best practices, optimise for scalability.
- Establish and maintain data quality standards across CRM, working with Marketing and RevOps associates to maintain high quality and process execution.
- Support Business Analyst to understand conversion drivers throughout customer lifecycle funnel, support the Head of RevOps and Director of CS with execution of recommendations.
- Work closely with Revenue Systems Engineer and AI Automations team members to build improved workflows and processes.
You will be a great fit here if you:
- 5+ years administrating a CRM in a RevOps or CRM Architect role.
- Strong analytical skills and understand how we can tell stories with data.
- Ability to bridge technical and business stakeholders, a blend of systems thinking with commercial acumen.
Our ideal candidate has:
- Familiarity with our Key GTM systems - Hubspot, N8N and Clay.
- An understanding of the future of CRM utilising GenAI.
- Proven experience scaling in SaaS or high growth start ups.
Bonus Points for:
- An interest in crypto.
Job Benefits:
- Hybrid working and the option to work from almost anywhere for up to 90 days per year.
- £500 Remote working budget to set up your home office space.
- $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development.
- Holidays: 25 days of annual leave.
Head of CRM in London employer: Elliptic Enterprises Limited
Contact Detail:
Elliptic Enterprises Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of CRM in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially around CRM and data insights.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific projects where you improved systems or drove operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Head of CRM in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of CRM role. Highlight your experience with CRM systems, especially HubSpot, and showcase any relevant achievements that demonstrate your analytical skills and ability to bridge technical and business needs.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this role. Share your passion for CRM and how your background aligns with our mission at Elliptic. Don’t forget to mention any experience you have in scaling SaaS or high-growth startups!
Showcase Your Analytical Skills: Since this role involves a lot of data-driven decision-making, make sure to include examples of how you've used data to drive insights and improve processes in your previous roles. We love candidates who can tell a story with data!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Elliptic Enterprises Limited
✨Know Your CRM Inside Out
Make sure you’re well-versed in HubSpot and any other relevant systems mentioned in the job description. Familiarise yourself with its features, functionalities, and how it integrates with other tools. This will not only show your technical expertise but also your genuine interest in the role.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data to drive decisions or improve processes. Think about how you can tell a compelling story with data, as this is crucial for the Head of CRM position. Bring along any metrics or results that highlight your impact in previous roles.
✨Bridge the Gap Between Tech and Business
Be ready to demonstrate how you can communicate effectively with both technical and non-technical stakeholders. Prepare examples of past experiences where you successfully collaborated across departments, ensuring everyone was aligned on goals and strategies.
✨Understand the Future of CRM
Research trends in CRM technology, especially around GenAI and automation. Be prepared to discuss how these innovations can be leveraged to enhance customer lifecycle management. Showing that you’re forward-thinking will set you apart from other candidates.
