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For Companies At a Glance
- Tasks: Manage Enterprise customers and drive profitable revenue growth in the payment and crypto industry.
- Company: Join a leading company in the exciting world of digital assets and crypto.
- Benefits: Hybrid work, generous leave, health insurance, and a £1,000 learning budget.
- Why this job: Make a real impact in a fast-paced, innovative market while developing your skills.
- Qualifications: Experience in Customer Success and strong relationship-building skills required.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Are you a passionate, technical and enthusiastic Senior Customer Success Manager with a wealth of experience managing Enterprise customers in the payment and/or crypto industry? Are you looking for your next challenge in an emerging and exciting market? If yes then we want to hear from you!
The impact you will have
You will join our global Commercial team, and champion uncovering and developing new commercial opportunities within our base of existing customers. As Senior Customer Success Manager, you will be responsible for managing a nominated list of customers, mainly Enterprises. Your focus will be to drive profitable annual contract revenue contribution and increased market share from the Elliptic solution and service portfolio. Working in partnership with the Customer Success team, you will manage the upsell sales cycle including identifying opportunities, qualifying, negotiating terms, developing custom proposals and closing upsells and renewals to ultimately deliver profitable revenue growth and >100% net account retention for those named accounts. This is an exciting opportunity for an experienced and tech savvy individual looking for a role where you can make an impact not just on the company you work for but also on the market you work in. Fascinating and challenging work is the norm - working at Elliptic is never boring!
Key Responsibilities
- Build strong relationships with key stakeholders within your account base
- Fully manage your customers throughout the various phases of the lifecycle from onboarding to renewal and expansion
- Be the main point of contact for your accounts internally and externally
- Analyze critical utilization data and assess renewal risk, proactively mitigating risk early on
- Develop net new business through upsell and cross sell opportunities within your region
- Build strategic customer account plans, and manage the commercial cycle independently and/or in collaboration with AEs
- Discovery and scoping of high quality expansion opportunities within existing accounts
- Convert customer needs and challenges into qualified opportunities
- Develop custom proposals based on customer requirements
- Conduct presentations such as QBRs, kickoff calls and product demos
- Negotiate terms and renewals
- Meet and exceed quarterly and annual quotas for your region and target customers
Skills, Knowledge & Expertise
You will be a great fit here if you:
- Have extensive Customer Success experience and can successfully manage, retain and lead expansion opportunities
- Have experience in working with a broad set of customers across the region
- Have experience creating and working with data flow diagrams of payment schemes and architecture
- Can understand the customer's business model, and how digital assets fit into their strategy
- Have the ability to analyse customer usage and engagement data to identify trends and opportunities for additional services
- Can manage difficult client relationships, such as churn or downsell conversation, and obtain the best outcome for both the company and our customers
- Can evaluate customer needs and preferences in relation to pricing, product terms and conditions to ensure that client requirements are addressed in commercial proposals
- Have a collaborative mindset, and experience working with a larger account team, including Account Executives and Solutions Consultants
- Address problems immediately and can work across functions to solve problems
- Enjoy working with pace and energy, building team spirit and cultivating unity and commitment among the team
- Have an understanding of complex B2B sales methodologies
- Are flexible, adaptable and comfortable with changing priorities
Our ideal candidate has
- Solid Account Management experience selling SaaS solutions
- Experience working with customers distributed across multiple countries/states
- Strong relationship building skills, with track record of retention and generating net new business
- Demonstrated track record of success and quota over achievement - top 10% performer at your last company
- A collaborative mindset, and the ability to share the spotlight
- A strong work ethic and an entrepreneur's mindset. You're comfortable creating value in a low structure environment while being agile and resilient
- Interest and curiosity about digital assets and the crypto economy
Bonus Points for
- Understanding of AML/KYC and Forensics space, either in cryptocurrency or traditional financial environments
- Payments and/or crypto experience
- Familiar with compliance workflows
- Experience selling SaaS solutions to Financial Services
- Borderline obsession with emerging technology
Job Benefits
How we work: Hybrid working and the option to work from almost anywhere for up to 90 days per year £500 Remote working budget to set up your home office space
Learning & Development: $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development
Vacation/ Leave: Holidays: 25 days of annual leave + bank holidays An extra day for your birthday Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave and leave.
Benefits: Private Health Insurance - we use Vitality! Full access to Spill Mental Health Support Life Assurance: we hope you will never need this - but our cover is for 4 times your salary to your beneficiaries £100 Crypto for you! Cycle to Work Scheme
Customer Success Manager employer: Elliptic Enterprises Limited
Contact Detail:
Elliptic Enterprises Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the payment and crypto industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer base and think about how you can add value as a Customer Success Manager. Tailor your answers to show you’re not just a fit for the role, but also passionate about their mission.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience managing enterprise customers and how you’ve driven revenue growth in the past. Use specific examples that highlight your skills in upselling and relationship management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform. Let’s get you that Customer Success Manager role!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing Enterprise customers, especially in the payment or crypto industry, to show us you’re the right fit!
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your successes! Include specific examples of how you’ve driven revenue growth or improved customer retention in your previous roles.
Be Authentic: Let your personality shine through in your application. We love candidates who are passionate and enthusiastic about their work, so don’t be afraid to express your interest in the crypto space and how it aligns with your career goals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Elliptic Enterprises Limited
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Be ready to discuss how you've used data to drive upsell opportunities and improve customer retention in your previous roles.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with stakeholders in past positions. Highlight specific instances where your relationship management led to successful outcomes, especially in challenging situations.
✨Understand the Payment and Crypto Landscape
Familiarise yourself with the latest trends in the payment and crypto industries. Being able to discuss current events or innovations will show your passion and understanding of the market, which is crucial for a Customer Success Manager.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle difficult client conversations or identify upsell opportunities, and be ready to articulate your thought process clearly.
