Accounts Lead (Remote, UK/EU - £60-65k)

Ellipsis is emerging as a market leader in “GEO” for B2B technology companies. This is a high-impact, hands-on role in a fast-moving and ambitious agency. The transition to AI search has put a lot of the SEO industry on the back foot. Ellipsis has always been consultative/strategic in our approach, we started building AI search products in 2021 on GPT-2, and thus this has been a time for us to thrive.

Today, we think we have a better understanding of AI search than almost anyone else. We have both the tracking product (built in-house), the data (~25 million AI answers for analysis, with more tracked weekly), and the execution end-to-end from strategy, to writing, to in-house design, to optimization, and performance reporting. This is a new role that further builds out our commercial function. You will be joining us at a very exciting time.

What you will own

• You will own Ellipsis’ client relationships. Every client should always know what we're doing, why, and what it's achieving -- without having to ask. The book should grow through renewals, expansions, referrals, and case studies.
• Ellipsis is an AI search agency, and our customers are predominantly B2B technology companies. We work with a lot of startups and scale-ups; B2B tech has been our bread-and-butter although we are also having success with B2C and have some very high profile clients in this area.
• We are UK-based but fully remote and have been since day 1, 8 years ago. A lot of the team is UK based, our core business hours are UK, but we are fully remote and there is no location requirement for this role. Our clients are a mix of UK, Europe, and US-based.
• Your role will be to take over key accounts and have impact across the whole business. Success looks like retaining our customers, successfully expanding and renewing accounts, and collaborating tightly with Operations, Strategy, and Sales to further our continuous improvement and growth.

What you'd do

• Own the story for each client. What they bought, what they want, what we've done, what's next -- and tell it clearly. The team preps the data and analysis; you make it land. You own the narrative in client decks and calls.
• Run the communication rhythm. At the start of each week, quick updates to clients via Slack (what we did, what’s next, what’s blocked, performance highlights); ad-hoc comms throughout the week via email and Slack, and either monthly or fortnightly calls depending on the client.
• Understand our clients’ businesses so you can contribute and expand. Ellipsis has an extremely consultative sales process and our clients trust us as experts.
• Be curious about AI search and strategy. AI search is changing quickly and Ellipsis is leading that change. You will work with a Strategy Lead for each account but need to be curious, data literate, and capable of deeply understanding what we’re doing and why.
• Front the key relationships. For the top ~8-10 accounts, you attend the calls and run the relationship. For the rest, you own the story, ensure internal alignment, and step in on renewals, risk, or expansion.
• Own renewals and expansions. Spot and shape upsell opportunities, run the renewal conversations, chase case-study permissions and referrals.
• Advocate for the client internally. When work is late or off-brief, you say so and chase it.
• Report and contribute to planning internally. You’ll join (and lead part of) the Monday morning pipeline and accounts review meeting.

What this role is not

• Not a project manager or a status-updater.
• Not operations -- you flag delivery problems, the ops lead fixes processes.
• Not new-business sales -- acquisition is covered.

Requirements

• You’ll have owned complex and commercially important client relationships.
• Marketing or SEO agency experience is probably helpful.
• You should be commercially confident: happy to run a renewal and ask for the expansion.

Compensation

£60-65k. There is no individual commission. Renewals and expansions at Ellipsis are team outcomes.

First 90 days

• Shadow the founder on the key accounts, then take them over one by one.
• Ship the onboarding protocol and monthly update rhythm.
• Baseline the retention numbers.

Benefits

• This is a full-time, 100% remote role (UK/EU based).
• 28 days of paid holiday.
• An additional 1 paid holiday day a year with each year of tenure, up to a maximum of 5 additional days.
• 4-day work week, once a month.
• Genuinely flexible working.
• Regular team retreats.
• Enhanced maternity/paternity leave, and sick pay.

The application process

It's important we find the best candidate for this position, and our selection process will reflect this. We will review applications on a rolling basis but interviews start after the closing date.

We use video calls for interviews. You'll have video interviews using Google Meet, including with members of the Leadership team and the Founder.

The final stage of our hiring process is a paid test project, which will be similar to work you could expect to do if you were hired.

If you think you could be the next person to join our team, please apply :)

How to apply

Please apply through Workable: https://apply.workable.com/getellipsis. We will decide who progresses to the next stage based on the form you submit, and your CV.

Ellipsis is an equal opportunity workplace and is committed to equal employment opportunity.