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- Tasks: Support key clients in the cricket industry and ensure their satisfaction with CricViz services.
- Company: Join CricViz, a leader in sports data and analytics, part of Ellipse.
- Benefits: Enjoy flexible working, a company pension scheme, and life insurance.
- Why this job: Be a trusted advisor in the exciting world of cricket data and analytics.
- Qualifications: 2-3 years in a client-facing role and a passion for cricket.
- Other info: Hybrid work model with opportunities for personal development and growth.
The predicted salary is between 30000 - 42000 £ per year.
CricViz has established itself as a market leader in the collection, analysis and dissemination of data across the world's leading cricket competitions, with the largest and most sophisticated database in world cricket. Our work spans several verticals, including Performance Analysis, Broadcast and Media, and Fantasy and Gaming platforms. Customers include the BBC, Sky, Sony, ECB, and IPL-winning RCB.
We are seeking a Customer Success Executive who will work closely with selected key CricViz clients in the broadcast and performance space. The role will focus on ensuring clients are happy in their working relationship with CricViz. This will involve fielding day-to-day queries, handling any issues that arise and exploring growth opportunities.
Responsibilities
- Full understanding of client relationship, regarding deliverables, contract dates, personnel and client ambition.
- Liaise effectively with the Customer Success Manager and the UK Head of Sales to ensure clients receive all deliverables as contracted.
- Responsible for contract renewals of managed accounts, as well as being aware of any upsell opportunities.
- Collaborate with Ops and Tech teams to fully understand the feed collection and delivery process.
- To be a trusted advisor and ally to client.
Requirements
- 2-3 years of experience working in a client facing role.
- Demonstrated ability to communicate effectively with clients.
- Strong understanding of cricket.
- A proactive attitude, willing to learn about all areas of the business.
- Out of hours and weekend work may be required.
Location: The successful candidate will be line-managed from the London office. Proximity to London is preferable. At least 1 day in the office a week is preferred.
Equality & diversity
CricViz is committed to building an open and inclusive culture that supports personal development and learning. Ellipse believes in the principle of equal opportunity in employment and its employment policies for recruitment, training, development and promotion despite any differences based on individual grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.
Benefits
- Hybrid role with an expectation to work from our new offices in London and Leeds when required.
- Company pension scheme.
- Company life insurance.
- Flexible Employee Benefits.
About Ellipse
CricViz is part of Ellipse, a leading sports data and analytics company comprising CricViz, FootballViz, Horse Racing, RugbyViz (Oval and Stuart Farmer Media Services), and TennisViz. Working with the world's biggest broadcasters, professional teams, and rights holders, we simplify complex data to engage a broad and diverse audience and tell better stories about the sports we love.
CricViz - Customer Success Executive in London employer: Ellipsedata
Contact Detail:
Ellipsedata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CricViz - Customer Success Executive in London
✨Tip Number 1
Get to know CricViz inside out! Familiarise yourself with our data offerings and how we support clients in the cricket world. This will help you build rapport and show clients that you're genuinely invested in their success.
✨Tip Number 2
Network like a pro! Reach out to current and former employees on LinkedIn to get the inside scoop on the company culture and what it takes to thrive here. Plus, it’s a great way to make connections that could help you down the line.
✨Tip Number 3
Prepare for your interviews by practising common customer success scenarios. Think about how you'd handle client queries or issues, and be ready to share examples from your past experience that highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the CricViz team!
We think you need these skills to ace CricViz - Customer Success Executive in London
Some tips for your application 🫡
Know Your Stuff: Make sure you understand the role and what CricViz is all about. Familiarise yourself with our work in cricket data and how we help clients like the BBC and Sky. This will show us you're genuinely interested and ready to dive in!
Tailor Your Application: Don’t just send a generic application! Highlight your experience in client-facing roles and how it relates to the Customer Success Executive position. We want to see how your skills can benefit our team and clients.
Show Your Passion for Cricket: Since we’re all about cricket, let your love for the game shine through in your application. Share any relevant experiences or insights that demonstrate your understanding of the sport and its data.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Ellipsedata
✨Know Your Cricket
Since CricViz is all about cricket data, make sure you brush up on your cricket knowledge. Understand the basics of performance analysis and how data impacts the game. This will not only impress your interviewers but also help you relate better to the clients you'll be working with.
✨Understand Client Relationships
Familiarise yourself with the importance of client relationships in a customer success role. Be ready to discuss how you’ve managed client expectations in the past and how you would ensure their happiness with CricViz's services. Think of specific examples where you've turned a challenging situation into a positive outcome.
✨Show Your Proactive Attitude
CricViz values a proactive approach, so come prepared with ideas on how you can contribute to client growth and satisfaction. Think about potential upsell opportunities or ways to enhance the client experience. This shows that you're not just reactive but also forward-thinking.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask during the interview that demonstrate your interest in both the company and the role. This will show that you’re engaged and eager to learn more.
