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- Tasks: Ensure clients are happy and manage relationships with key CricViz clients.
- Company: Join CricViz, a leader in sports data and analytics.
- Benefits: Enjoy a hybrid role, pension scheme, life insurance, and flexible benefits.
- Why this job: Be a trusted advisor in the exciting world of cricket data.
- Qualifications: 2-3 years in a client-facing role and a passion for cricket.
- Other info: Work in a diverse and inclusive culture with growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
CricViz has established itself as a market leader in the collection, analysis and dissemination of data across the world’s leading cricket competitions, with the largest and most sophisticated database in world cricket. Our work spans several verticals, including Performance Analysis, Broadcast and Media, and Fantasy and Gaming platforms. Customers include the BBC, Sky, Sony, ECB, and IPL-winning RCB.
We are seeking a Customer Success Manager who will work closely with selected key CricViz clients in the broadcast and performance space. The role will focus on ensuring clients are happy in their working relationship with CricViz. This will involve fielding day-to-day queries, handling any issues that arise and exploring growth opportunities.
Responsibilities:- Full understanding of client relationship, regarding deliverables, contract dates, personnel and client ambition.
- Liaise effectively with the Customer Success Manager and the UK Head of Sales to ensure clients receive all deliverables as contracted.
- Responsible for contract renewals of managed accounts, as well as being aware of any upsell opportunities.
- Collaborate with Ops and Tech teams to fully understand the feed collection and delivery process.
- To be a trusted advisor and ally to client.
- 2-3 years of experience working in a client facing role.
- Demonstrated ability to communicate effectively with clients.
- Strong understanding of cricket.
- A proactive attitude, willing to learn about all areas of the business.
- Out of hours and weekend work may be required.
The successful candidate will be line-managed from the London office. Proximity to London is preferable. At least 1 day in the office a week is preferred.
Equality & Diversity:CricViz is committed to building an open and inclusive culture that supports personal development and learning. Ellipse believes in the principle of equal opportunity in employment and its employment policies for recruitment, training, development and promotion despite any differences based on individual grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.
Benefits:- Hybrid role with an expectation to work from our new offices in London and Leeds when required.
- Company pension scheme.
- Company life insurance.
- Flexible Employee Benefits.
CricViz is part of Ellipse, a leading sports data and analytics company comprising CricViz, FootballViz, Horse Racing, RugbyViz (Oval and Stuart Farmer Media Services), and TennisViz. Working with the world’s biggest broadcasters, professional teams, and rights holders, we simplify complex data to engage a broad and diverse audience and tell better stories about the sports we love.
Customer Success Executive - CricViz in London employer: Ellipse
Contact Detail:
Ellipse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive - CricViz in London
✨Tip Number 1
Get to know CricViz inside out! Familiarise yourself with our data, clients, and the cricket world. This will help you chat confidently during interviews and show that you're genuinely interested in what we do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend cricket-related events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences relate to client success and problem-solving. We want to see how you handle challenges and keep clients happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the CricViz team!
We think you need these skills to ace Customer Success Executive - CricViz in London
Some tips for your application 🫡
Know Your Stuff: Make sure you understand the role and what CricViz is all about. Familiarise yourself with our work in cricket data and how we support clients like the BBC and Sky. This will help you tailor your application to show us you're the right fit!
Show Off Your Skills: Highlight your experience in client-facing roles and any relevant skills that make you a great Customer Success Executive. We want to see how you can communicate effectively and build relationships, so don’t hold back!
Be Proactive: We love a proactive attitude! In your application, share examples of how you've taken initiative in past roles. This will show us that you're ready to tackle challenges and explore growth opportunities for our clients.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the CricViz team!
How to prepare for a job interview at Ellipse
✨Know Your Cricket
Make sure you brush up on your cricket knowledge before the interview. Understanding the game and its nuances will not only impress the interviewers but also show that you're genuinely interested in the role at CricViz.
✨Client Relationship Focus
Prepare to discuss your experience in client-facing roles. Think of specific examples where you've successfully managed client relationships, resolved issues, or identified growth opportunities. This will demonstrate your ability to be a trusted advisor.
✨Show Your Proactivity
CricViz values a proactive attitude. Be ready to share instances where you've taken the initiative to learn about different areas of a business or gone above and beyond for a client. This will highlight your willingness to grow and adapt.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges they face with clients, or how success is measured in this role. This shows your interest and helps you gauge if it's the right fit for you.
