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- Tasks: Ensure client satisfaction and manage relationships with key CricViz clients in broadcasting and performance.
- Company: Join CricViz, a leader in sports data and analytics, part of the innovative Ellipse group.
- Benefits: Enjoy a hybrid work model, pension scheme, life insurance, and flexible employee benefits.
- Why this job: Be a trusted advisor in the exciting world of cricket data and analytics.
- Qualifications: 2-3 years in a client-facing role, strong communication skills, and a passion for cricket.
- Other info: Work in a diverse and inclusive environment with opportunities for personal development.
The predicted salary is between 36000 - 60000 £ per year.
CricViz has established itself as a market leader in the collection, analysis and dissemination of data across the world’s leading cricket competitions, with the largest and most sophisticated database in world cricket. Our work spans several verticals, including Performance Analysis, Broadcast and Media, and Fantasy and Gaming platforms. Customers include the BBC, Sky, Sony, ECB, and IPL-winning RCB.
We are seeking a Customer Success Manager who will work closely with selected key CricViz clients in the broadcast and performance space. The role will focus on ensuring clients are happy in their working relationship with CricViz. This will involve fielding day-to-day queries, handling any issues that arise and exploring growth opportunities.
Responsibilities
- Full understanding of client relationship, regarding deliverables, contract dates, personnel and client ambition.
- Liaise effectively with the Customer Success Manager and the UK Head of Sales to ensure clients receive all deliverables as contracted.
- Responsible for contract renewals of managed accounts, as well as being aware of any upsell opportunities.
- Collaborate with Ops and Tech teams to fully understand the feed collection and delivery process.
- To be a trusted advisor and ally to client.
Requirements
- 2-3 years of experience working in a client facing role.
- Demonstrated ability to communicate effectively with clients.
- Strong understanding of cricket.
- A proactive attitude, willing to learn about all areas of the business.
- Out of hours and weekend work may be required.
Location
The successful candidate will be line-managed from the London office. Proximity to London is preferable. At least 1 day in the office a week is preferred.
Equality & diversity
CricViz is committed to building an open and inclusive culture that supports personal development and learning. Ellipse believes in the principle of equal opportunity in employment and its employment policies for recruitment, training, development and promotion despite any differences based on individual grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.
Benefits
- Hybrid role with an expectation to work from our new offices in London and Leeds when required.
- Company pension scheme.
- Company life insurance.
- Flexible Employee Benefits.
About Ellipse
CricViz is part of Ellipse, a leading sports data and analytics company comprising CricViz, FootballViz, Horse Racing, RugbyViz (Oval and Stuart Farmer Media Services), and TennisViz. Working with the world’s biggest broadcasters, professional teams, and rights holders, we simplify complex data to engage a broad and diverse audience and tell better stories about the sports we love.
We cannot promise to respond to all applicants due to the volume we receive.
Customer Success Executive - CricViz employer: Ellipse
Contact Detail:
Ellipse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive - CricViz
✨Tip Number 1
Get to know CricViz inside out! Familiarise yourself with our data offerings and how we support clients in the cricket world. This will help you speak confidently about our services during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend cricket-related events. Building relationships can give you insights into the company culture and might even lead to a referral.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've successfully managed client relationships or resolved issues. This will show that you're ready to be a trusted advisor to our clients.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the CricViz team.
We think you need these skills to ace Customer Success Executive - CricViz
Some tips for your application 🫡
Know Your Cricket: Make sure you show off your understanding of cricket in your application. We want to see that you're not just a fan, but that you really get the game and its nuances. This will help us know you're the right fit for our team!
Tailor Your Application: Don’t just send a generic CV and cover letter. We love it when applicants take the time to tailor their application to us. Highlight your relevant experience and how it aligns with the Customer Success Executive role at CricViz.
Show Your Client Skills: Since this role is all about client relationships, make sure to showcase your experience in client-facing roles. We want to see examples of how you've successfully managed client expectations and resolved issues in the past.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Ellipse
✨Know Your Cricket
Make sure you brush up on your cricket knowledge before the interview. Understand the latest trends, key players, and how CricViz fits into the broader cricket landscape. This will show your passion for the sport and help you connect with the interviewers.
✨Understand Client Relationships
Familiarise yourself with what makes a successful client relationship in a customer success role. Be ready to discuss how you would handle day-to-day queries and resolve issues, as well as how you can identify upsell opportunities to enhance client satisfaction.
✨Show Your Proactive Attitude
CricViz values a proactive approach, so be prepared to share examples from your past experiences where you took the initiative. Whether it’s learning about new areas of the business or going above and beyond for a client, demonstrate that you’re eager to contribute.
✨Communicate Effectively
Since this role involves liaising with various teams and clients, practice articulating your thoughts clearly. Think about how you can convey complex information simply and effectively, as this will be crucial in ensuring clients understand their deliverables and any technical processes.
