At a Glance
- Tasks: Support service desk enquiries and resolve issues for our business systems.
- Company: Elliotts, a family-owned builders’ merchant with a supportive culture.
- Benefits: Up to £30,000 salary, profit share, wellbeing support, and unlimited training.
- Other info: Enjoy staff discounts, 22 days holiday, and monthly pizza treats.
- Why this job: Join a stable team where you can grow and make a real impact.
- Qualifications: Experience in retail environments and strong desktop support skills.
The predicted salary is between 30000 - 30000 £ per year.
Hours: 40 hours per week Monday to Friday
Location: Southampton, Head Office
Salary: Up to £30,000
About Elliotts
Elliotts is an independent builders’ merchant serving customers across the South of England. Founded in 1842, we remain family owned and focused on doing things properly. We keep things straightforward - know our customers, work safely, deliver reliably, and support each other as a team. Decisions are made locally, close to the work. The business is led by Tom, the great-great-great grandson of the founder. That long-term, hands-on approach shapes how we operate and how we look after our people. Many of our team build long careers here. It’s a stable, supportive environment where people take pride in their work and back each other day to day.
The Role
You will be supporting and assisting all service desk enquiries as they are raised, with an aim of ensuring all relevant information is captured so you can resolve the query. You will be supporting all aspects of our business systems, including client hardware, mobile phones, desk phones, Office365 and our ERP.
Responsibilities:
- Log and update enquiries
- Escalate issues into the 2nd line where appropriate
- Visit branches as required
- Maintain/update knowledgebase ensuring articles are relevant
- Assisting with project work and undertaking smaller independent projects when required
- Routine administration and housekeeping tasks as required within the department
Behaviours:
- Approachable, friendly and able to build rapport
- Good prioritisation and time management, able to balance competing issues to ensure the right issues are addressed first
- Able to work with frustrated or upset users in a calm and understanding manner, while focusing on resolving their issues
- Team player who will coordinate with colleagues to meet targets and confident enough to recognise issues they cannot resolve and escalate in a timely manner
Must have:
- Driving Licence
- Experience/Understanding of how a merchant/retail environment works e.g. purchasing, selling, invoicing etc.
- Can provide clear, concise written reports to second line and external support when escalating issues
- Able to write clear documentation for different audiences
- Able to work with the business to produce process maps for new and existing processes
- Experience/Competence with general desktop support (PC Hardware, Printers etc)
Who are you?
At Elliotts the customer comes first, and we take ownership. We believe everyone who works here should demonstrate our core behaviours:
- Friendly
- Enthusiastic
- Professional
- Interested
- Attentive
- Helpful
What’s in it for me?
- Annual profit share scheme
- 24/7 wellbeing support
- 22 days holiday
- Enhanced Maternity and Paternity pay
- Unlimited training
- Staff discounts
- Christmas Hamper
- Monthly Pizza on us
- Company pension
IT Service Desk Analyst in Southampton employer: Elliotts
Elliotts is an exceptional employer that prioritises a supportive and stable work environment, making it an ideal place for IT Service Desk Analysts to thrive. With a strong focus on employee growth through unlimited training opportunities and a culture that values teamwork and customer service, you will feel valued and empowered in your role. Located in Southampton, the company offers unique benefits such as a profit share scheme, 24/7 wellbeing support, and regular team-building activities like monthly pizza days, ensuring a rewarding and enjoyable workplace experience.
