At a Glance
- Tasks: Support service desk enquiries and resolve issues for our business systems.
- Company: Elliotts, a family-owned builders’ merchant with a supportive culture.
- Benefits: Up to £30,000 salary, profit share, wellbeing support, and unlimited training.
- Other info: Enjoy staff discounts, 22 days holiday, and monthly pizza treats.
- Why this job: Join a stable team where you can grow and make a real impact.
- Qualifications: Experience in retail environments and strong desktop support skills.
The predicted salary is between 30000 - 30000 £ per year.
Hours: 40 hours per week Monday to Friday
Location: Southampton, Head Office
Salary: Up to £30,000
About Elliotts
Elliotts is an independent builders’ merchant serving customers across the South of England. Founded in 1842, we remain family owned and focused on doing things properly. We keep things straightforward - know our customers, work safely, deliver reliably, and support each other as a team. Decisions are made locally, close to the work. The business is led by Tom, the great-great-great grandson of the founder. That long-term, hands-on approach shapes how we operate and how we look after our people. Many of our team build long careers here. It’s a stable, supportive environment where people take pride in their work and back each other day to day.
The Role
You will be supporting and assisting all service desk enquiries as they are raised, with an aim of ensuring all relevant information is captured so you can resolve the query. You will be supporting all aspects of our business systems, including client hardware, mobile phones, desk phones, Office365 and our ERP.
Responsibilities:
- Log and update enquiries
- Escalate issues into the 2nd line where appropriate
- Visit branches as required
- Maintain/update knowledgebase ensuring articles are relevant
- Assisting with project work and undertaking smaller independent projects when required
- Routine administration and housekeeping tasks as required within the department
Behaviours:
- Approachable, friendly and able to build rapport
- Good prioritisation and time management, able to balance competing issues to ensure the right issues are addressed first
- Able to work with frustrated or upset users in a calm and understanding manner, while focusing on resolving their issues
- Team player who will coordinate with colleagues to meet targets and confident enough to recognise issues they cannot resolve and escalate in a timely manner
Must have:
- Driving Licence
- Experience/Understanding of how a merchant/retail environment works e.g. purchasing, selling, invoicing etc.
- Can provide clear, concise written reports to second line and external support when escalating issues
- Able to write clear documentation for different audiences
- Able to work with the business to produce process maps for new and existing processes
- Experience/Competence with general desktop support (PC Hardware, Printers etc)
Who are you?
At Elliotts the customer comes first, and we take ownership. We believe everyone who works here should demonstrate our core behaviours:
- Friendly
- Enthusiastic
- Professional
- Interested
- Attentive
- Helpful
What’s in it for me?
- Annual profit share scheme
- 24/7 wellbeing support
- 22 days holiday
- Enhanced Maternity and Paternity pay
- Unlimited training
- Staff discounts
- Christmas Hamper
- Monthly Pizza on us
- Company pension
IT Service Desk Analyst in Southampton employer: Elliotts
Elliotts is an exceptional employer that prioritises a supportive and stable work environment, making it an ideal place for IT Service Desk Analysts to thrive. With a strong focus on employee growth through unlimited training opportunities and a culture that values teamwork and customer service, you will feel valued and empowered in your role. Located in Southampton, the company offers unique benefits such as a profit share scheme, 24/7 wellbeing support, and regular team-building activities like monthly pizza days, ensuring a rewarding and enjoyable workplace experience.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst in Southampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Elliotts values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Elliotts might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Elliotts!
✨Direct Apply to Elliotts
Let's not forget to apply directly through the Elliotts website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Analyst in Southampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Elliotts.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Elliotts. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Elliotts
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
