At a Glance
- Tasks: Serve customers with building materials and manage stock orders.
- Company: Join a family-owned builders' merchant with a supportive culture.
- Benefits: Enjoy competitive pay, profit sharing, and wellness support.
- Other info: Stable environment with unlimited training and fun perks like monthly pizza!
- Why this job: Be part of a friendly team that values customer service and teamwork.
- Qualifications: Great communication skills and a willingness to learn.
The predicted salary is between 12.21 - 12.21 £ per hour.
Job type: Full time
Hours: 40 hours per week
Location: Bishops Waltham
Salary: £12.21 per hour
About Elliotts
Elliotts is an independent builders’ merchant serving customers across the South of England. Founded in 1842, we remain family owned and focused on doing things properly. We keep things straightforward - know our customers, work safely, deliver reliably, and support each other as a team. Decisions are made locally, close to the work. The business is led by Tom, the great-great-great grandson of the founder. That long-term, hands-on approach shapes how we operate and how we look after our people. Many of our team build long careers here. It’s a stable, supportive environment where people take pride in their work and back each other day to day.
The role
- Serving customers (both trade and retail) on the counter with a wide range of building materials.
- Ordering stock and merchandising the shop.
- Negotiating prices.
- Providing back up answering the telephone in the sales office.
- Taking orders and responding to a wide range of queries from customers.
Although previous knowledge and experience aren’t everything, here’s a few competencies that would help you hit the ground running:
- Excellent customer service and communication skills.
- Ability to use Microsoft Windows.
- Knowledge of building industry products would be a distinct advantage but training will be provided for the right candidate who shows enthusiasm to learn.
This is a fantastic opportunity for a friendly person who is skilled at first impressions to join not only a great team but a great family run business, who strive to go the extra mile for its customers.
Some of our additional benefits include:
- Annual profit share scheme
- 24/7 wellbeing support
- Enhanced maternity and paternity pay
- Cycle to work scheme
- 22 days holiday
- Unlimited training
- Christmas Hamper
- Monthly pizza on us!
Counter Sales in Southampton employer: Elliotts
Elliotts is an exceptional employer that prioritises a supportive and family-oriented work culture, making it an ideal place for those seeking meaningful employment in Chandlers Ford. With a strong focus on employee growth through unlimited training opportunities and a profit share scheme, team members are encouraged to thrive both personally and professionally. The company’s commitment to customer service and teamwork fosters a friendly atmosphere where employees can take pride in their contributions while enjoying unique perks like monthly pizza and staff discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Sales in Southampton
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Elliotts, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Elliotts!
We think you need these skills to ace Counter Sales in Southampton
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Elliotts, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Elliotts and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Elliotts that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Elliotts
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
