At a Glance
- Tasks: Build relationships with customers, process orders, and provide expert timber advice.
- Company: Elliotts, a family-owned builders' merchant with a supportive culture.
- Benefits: Competitive salary, pension, full training, and long-term career opportunities.
- Other info: Stable environment with excellent support for career growth.
- Why this job: Join a friendly team and make a real impact in a busy environment.
- Qualifications: Experience in sales, strong communication skills, and a willingness to learn about timber.
The predicted salary is between 28000 - 30000 £ per year.
Job Type: Full Time
Location: Southampton
Hours: Full-time, Monday to Friday
About Elliotts
Elliotts is an independent builders’ merchant serving customers across the South of England. Founded in 1842, we remain family owned and focused on doing things properly. We keep things straightforward - know our customers, work safely, deliver reliably, and support each other as a team. Decisions are made locally, close to the work. The business is led by Tom, the great-great-great grandson of the founder. That long-term, hands-on approach shapes how we operate and how we look after our people. Many of our team build long careers here. It’s a stable, supportive environment where people take pride in their work and back each other day to day.
About Us
We are an established independent timber merchant supplying quality timber and timber products to trade and retail customers. We pride ourselves on providing expert advice, reliable service and building long-term relationships with our customers. We are looking for an enthusiastic Internal Sales Person to join our branch team.
The Role
This is a customer-focused sales role where you'll be responsible for developing relationships with existing and new customers, preparing quotations, processing orders and helping customers find the right timber products for their projects. As part of a busy branch team, you'll also support operational activities when required, working alongside colleagues to ensure the branch continues to deliver excellent service.
Key Responsibilities
- Develop and maintain strong relationships with trade and retail customers.
- Handle telephone, email and face-to-face enquiries professionally.
- Prepare accurate quotations and proactively follow them up.
- Process customer orders efficiently and accurately.
- Identify opportunities to increase sales and maximise customer spend.
- Contact existing and inactive customers to generate new business.
- Provide product knowledge and technical advice on timber and timber products.
- Deliver excellent after-sales service and resolve customer queries.
Branch Support
- Assist with transport planning and coordinating customer deliveries when required.
- Raise purchase orders and liaise with suppliers.
- Support stock management and maintain accurate stock records.
- Ensure Chain of Custody procedures and documentation are maintained.
- Follow and promote Health & Safety procedures across the branch.
- Work closely with the warehouse and yard teams to ensure customer orders are fulfilled efficiently.
- Provide general operational support to help the branch meet customer expectations.
About You
You'll ideally have:
- Experience in internal sales within a timber merchant, builders' merchant or related industry.
- Excellent customer service and communication skills.
- A good understanding of timber products or a willingness to develop your product knowledge.
- Strong organisational skills with the ability to manage multiple priorities.
- Good IT skills and experience using sales or merchanting systems.
- A positive, flexible attitude and a willingness to support colleagues across the branch.
What We Offer
- Competitive salary.
- Company pension.
- Full product training and ongoing development.
- A friendly and supportive team environment.
- Long-term career opportunities within an established timber merchant.
If you enjoy building customer relationships, providing expert advice and being part of a busy merchanting environment, we'd love to hear from you.
Internal Sales- Timbco in Romsey employer: Elliotts
Elliotts is an excellent employer that fosters a supportive and stable work environment, where employees can build long careers while taking pride in their contributions. Located in Southampton, the company offers competitive salaries, a comprehensive pension scheme, and extensive training opportunities, ensuring that team members are well-equipped to provide expert advice and service to customers. With a family-owned ethos and a commitment to teamwork, Elliotts stands out as a place where your efforts are valued and your professional growth is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales- Timbco in Romsey
✨Get to Know the Industry Events
Dive into wholesale distribution trade shows and local industry meet-ups. These events are gold mines for networking and can even lead to job leads. Plus, getting face time with companies like Elliotts can make you stand out!
✨Connect with Industry Professionals
Join online forums and communities specific to wholesale distribution. Places like LinkedIn groups or industry-specific Slack channels can put you in touch with insiders who know about the latest job openings at companies like Elliotts before they even get posted.
✨Tailor Your Approach to Distribution Roles
When you apply for full-time roles, make sure your interactions highlight your understanding of supply chain management and logistics. Companies like Elliotts want to see that you get the bigger picture and can contribute to their efficiency!
✨Follow Up Like a Pro
After you've sent in your application, don't be shy! Follow up with a brief message to express your enthusiasm for the role. This not only shows initiative but keeps your name fresh in the minds of recruiters at Elliotts.
We think you need these skills to ace Internal Sales- Timbco in Romsey
Some tips for your application 🫡
Show Your Distribution Know-How:For a role in wholesale distribution, it’s crucial to highlight any experience you have with supply chain management or logistics. Make sure to detail any relevant projects or roles on your CV that show you understand how products move from point A to point B efficiently.
Quantify Your Achievements:When crafting your CV, don’t just list tasks; instead, focus on achievements that can be quantified. For example, mention how you increased delivery efficiency by a percentage or managed a specific number of vendors. Numbers stand out and prove you can make a difference at Elliotts.
Tailored Cover Letter Approach:In your cover letter, express why you're passionate about wholesale distribution and what excites you about the specific challenges at Elliotts. Show us you’ve done some research on the company, and mention any values or initiatives they have that resonate with you.
Highlight Team Collaboration Skills:Since wholesale distribution often requires working closely with teams, emphasise your teamwork skills in your application. Include examples of how you’ve successfully collaborated with colleagues, suppliers, or stakeholders to improve operations or resolve issues.
How to prepare for a job interview at Elliotts
✨Showcase Your Analytical Skills
In the wholesale distribution sector, being able to analyse market trends and inventory data is key. Be ready to discuss how you've tackled inventory management issues or implemented solutions that improved efficiency; this will show Elliotts that you can handle the analytical side of the role.
✨Know Your Logistics Inside Out
Since logistics play a massive part in wholesale distribution, it's vital to familiarise yourself with the tools and software used in the industry, like ERP systems or supply chain management platforms. Mention any experience you have with these tools during the interview to impress Elliotts.
✨Prepare for Scenario-Based Questions
Expect questions that revolve around real-life situations in wholesale distribution, such as how you'd handle supply chain disruptions or manage relationships with suppliers. Practice articulating your thought process and decision-making strategies on these topics to demonstrate your problem-solving skills.
✨Highlight Your Long-Term Potential
As you're applying for a full-time role, Elliotts will want to see your commitment to growing within the organisation. Be ready to discuss your career aspirations and how this role aligns with your goals, emphasising that you are in it for the long haul!
