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For Companies At a Glance
- Tasks: Learn about products, assist customers, and support branch operations in a dynamic team.
- Company: Join an award-winning company with a rich history and a caring culture.
- Benefits: Enjoy competitive salary, annual leave, staff discounts, and 24/7 wellbeing support.
- Other info: Embrace continuous learning with unlimited training and career development opportunities.
- Why this job: Kickstart your career with hands-on training and real impact in customer service.
- Qualifications: GCSEs in English and Maths required; strong communication and problem-solving skills valued.
The predicted salary is between 800 - 1400 ÂŁ per month.
Overview
- Job type: Full time/Fixed Term Contract
- Location: Winchester Branch (tools)
- Hours: 40 hours Per Week (Monday- Friday)
- Salary: ÂŁ15,704
We’ve been named “Employer of the Year 2024” at the Solent 250 Business Awards. We’ve been around for over 180 years – Our core purpose is to help our customers build, but we couldn’t do it without our people. We have over 300 people working for Elliotts. Customers continue to choose us because we provide anything they need to build a house and because we treat them like human beings, creating a strong relationship and building loyalty.
Values that reflect our business:
- We look after our team.
- We care.
- We listen.
- We try to help.
- We work harder than anyone else to put things right if they go wrong.
- We think about the long term, not just the here and now.
To succeed you’ll be a great team player with a can-do attitude.
Responsibilities:
- Learning about the products and services that we offer to our customers.
- Communicating with customers both face to face, via the phone and by email.
- Provide accurate pricing and quotations to customers on a range of products.
- Assisting with invoicing and other administrative tasks.
- Supporting accurate stock control.
- Working closely with various departments and offering support to other branches.
- Supporting the branch in adhering to Health & Safety regulations.
- Dealing with goods in and out.
- Order picking and packing for courier delivery.
Qualifications Required Skills:
- Strong communication skills both verbal and written.
- Some basic IT knowledge would be useful although training on internal systems will be given.
- Adequate numeracy skills when pricing and quoting and understanding measurements in discussions with customers.
- Ability to look for solutions as well as offer assistance if faced with challenges.
- Have good judgement and be able to work on own initiative.
- Friendly and personable with a positive approach to learning and work.
- Drive and passion to succeed.
- Be able to influence customers both internal and external, communicating at all levels.
- Highly organised with a strong attention to detail.
- Value Career Development and engage in continuous self-improvement.
- Good sense of responsibility.
The successful candidate will be undertaking the Level 2 Customer Service Practitioner apprenticeship where you will be fully supported by an Apprenticeship Coach from our Training partner, HTP Apprenticeship College. Candidates who don’t have maths and English at Level 1/2 may be required to undertake Functional Skills in these subjects as part of the apprenticeship. Your apprenticeship will be delivered in the workplace where you will be given time to complete all of your training.
Qualifications required:
- 4 GCSE’s or equivalent at grade A*-C (Grade 4 to 9) including English and Math.
What’s in it for me?
- Annual profit share scheme
- 22 days annual leave
- 24/7 wellbeing support
- Unlimited training
- Staff discounts
- Christmas Hamper
- Monthly Pizza on us
- Company pension
- Enhanced Maternity and Paternity pay
Level 2 Customer Service Apprenticeship- Winchester employer: Elliotts UK
Contact Detail:
Elliotts UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2 Customer Service Apprenticeship- Winchester
✨Tip Number 1
Get to know the company before your interview! Check out their website and social media to understand their values and culture. This will help you connect with them during the chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common customer scenarios with a friend. This will boost your confidence and help you nail those tricky questions during the interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges or helped someone out. This will demonstrate your can-do attitude and ability to work on your own initiative.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Level 2 Customer Service Apprenticeship- Winchester
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we value strong relationships, just like we do with our customers.
Tailor Your Application: Make sure to tailor your application to the Level 2 Customer Service Apprenticeship. Highlight your communication skills and any experience you have in customer service. We love seeing how you can contribute to our team and help us keep our customers happy!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, and it’ll make it easier for us to see how you fit into our team. Plus, it shows off your attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like we like it!
How to prepare for a job interview at Elliotts UK
✨Know the Company Inside Out
Before your interview, take some time to research Elliotts. Understand their history, values, and what makes them stand out in the market. This will not only impress your interviewers but also help you align your answers with their core purpose of treating customers like human beings.
✨Show Off Your Communication Skills
As a Level 2 Customer Service Apprentice, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with both verbal and written communication.
✨Demonstrate Your Problem-Solving Ability
Think of examples from your past experiences where you faced challenges and successfully found solutions. Be ready to share these during the interview, as it shows you have the initiative and judgement that Elliotts values in their team members.
✨Emphasise Your Team Player Attitude
Elliotts is all about teamwork, so be sure to highlight your ability to work well with others. Share specific instances where you collaborated with a team to achieve a goal or support a project, showcasing your friendly and positive approach.