At a Glance
- Tasks: Serve customers outdoors, operate forklifts, and manage product storage.
- Company: Elliotts, a family-owned builders' merchant with a supportive culture.
- Benefits: Competitive pay, profit share, wellbeing support, and unlimited training.
- Other info: Stable environment with opportunities for long-term career growth.
- Why this job: Join a friendly team and make a real impact in customer service.
- Qualifications: Forklift license preferred; training available. Good communication skills required.
The predicted salary is between 12.71 - 12.71 £ per hour.
Job type: Fixed term
Hours: 40 hours per week
Location: Southampton
Salary: £12.71 per hour
Do you love the great outdoors, come rain or shine? Are you a master at manoeuvring a forklift? Why don’t you come and join our team? As a Yard Assistant, you’ll be on the frontline when it comes to serving our customers and delivering the very best customer service.
Key responsibilities
- Serving customers in the yard, both manually and with a forklift
- Loading/unloading lorries
- Receiving and storing products from suppliers and dealing with associated paperwork
- Housekeeping in the yard
What you need
- Counterbalance forklift license (preferred but training can be provided)
- Driving license
- Knowledge of building materials would be an advantage but training can be provided
- Friendly and professional manner
- Good communication skills
- High standards of customer service
Who are you?
At Elliotts the customer comes first, and we take ownership. We believe everyone who works here should demonstrate our core behaviours:
- Friendly
- Enthusiastic
- Professional
- Interested
- Attentive
- Helpful
What’s in it for me?
- Annual profit share scheme
- 24/7 wellbeing support
- Enhanced Maternity and Paternity pay
- 22 days holiday
- Unlimited training
- Staff discounts
- Christmas Hamper
- Monthly Pizza on us
- Company pension
About Elliotts
Elliotts is an independent builders’ merchant serving customers across the South of England. Founded in 1842, we remain family owned and focused on doing things properly. We keep things straightforward - know our customers, work safely, deliver reliably, and support each other as a team. Decisions are made locally, close to the work. The business is led by Tom, the great-great-great grandson of the founder. That long-term, hands-on approach shapes how we operate and how we look after our people. Many of our team build long careers here. It’s a stable, supportive environment where people take pride in their work and back each other day to day.
Yard Assistant FTC Customer Service Team · Southampton employer: Elliotts UK
Elliotts is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture where teamwork and customer service excellence are at the forefront. Located in Southampton, our Yard Assistant role provides not only competitive pay and benefits like annual profit sharing and unlimited training but also a chance to be part of a family-owned business with a rich history and a commitment to doing things right. Join us for a rewarding career where you can thrive in a stable environment and take pride in your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Yard Assistant FTC Customer Service Team · Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Elliotts UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Elliotts UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Yard Assistant FTC Customer Service Team · Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Elliotts UK:Your cover letter is your chance to shine! Tell us why you want to work at Elliotts UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Elliotts UK!
How to prepare for a job interview at Elliotts UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
