At a Glance
- Tasks: Support service desk enquiries and resolve issues for our business systems.
- Company: Join Elliotts, a family-owned builders’ merchant with a rich history since 1842.
- Benefits: Enjoy profit share, wellbeing support, generous holiday, and unlimited training.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Be part of a supportive team where your contributions truly matter.
- Qualifications: Driving licence and experience in retail or merchant environments required.
The predicted salary is between 30000 - 30000 £ per year.
Hours: 40 hours per week Monday to Friday
Location: Southampton, Head Office
Salary: Up to £30,000
About Elliotts
Elliotts is an independent builders’ merchant serving customers across the South of England. Founded in 1842, we remain family owned and focused on doing things properly. We keep things straightforward - know our customers, work safely, deliver reliably, and support each other as a team. Decisions are made locally, close to the work. The business is led by Tom, the great-great-great grandson of the founder. That long-term, hands‑on approach shapes how we operate and how we look after our people. Many of our team build long careers here. It’s a stable, supportive environment where people take pride in their work and back each other day to day.
The Role
You will be supporting and assisting all service desk enquiries as they are raised, with an aim of ensuring all relevant information is captured so you can resolve the query. You will be supporting all aspects of our business systems, including client hardware, mobile phones, desk phones, Office365 and our ERP.
Responsibilities:
- Log and update enquiries
- Escalate issues into the 2nd line where appropriate
- Visit branches as required
- Maintain/update knowledgebase ensuring articles are relevant
- Assisting with project work and undertaking smaller independent projects when required
- Routine administration and housekeeping tasks as required within the department
Behaviours:
- Approachable, friendly and able to build rapport
- Good prioritisation and time management, able to balance competing issues to ensure the right issues are addressed first
- Able to work with frustrated or upset users in a calm and understanding manner, while focusing on resolving their issues
- Team player who will coordinate with colleagues to meet targets and confident enough to recognise issues they cannot resolve and elevate in a timely manner
Must have:
- Driving Licence
- Experience/Understanding of how a merchant/retail environment works e.g. purchasing, selling, invoicing etc.
- Can provide clear, concise written reports to second line and external support when escalating issues
- Able to write clear documentation for different audiences
- Able to work with the business to produce process maps for new and existing processes
- Experience/Competence with general desktop support (PC Hardware, Printers etc)
Who are you?
At Elliotts the customer comes first, and we take ownership. We believe everyone who works here should demonstrate our core behaviours:
- Friendly
- Enthusiastic
- Professional
- Interested
- Attentive
- Helpful
What’s in it for me?
- Annual profit share scheme
- 24/7 wellbeing support
- 22 days holiday
- Enhanced Maternity and Paternity pay
- Unlimited training
- Staff discounts
- Christmas Hamper
- Monthly Pizza on us
- Company pension
IT Service Desk Analyst in Southampton employer: Elliotts UK
Elliotts UK in Chandlers Ford is an excellent employer that prioritises employee wellbeing and professional growth. With a strong focus on customer service, the company fosters a friendly and supportive work culture, offering benefits such as a profit share scheme and a comprehensive pension plan, making it a rewarding place to build your career.
