At a Glance
- Tasks: Lead and inspire your team while driving sales and ensuring excellent customer service.
- Company: Elliotts, a family-owned builders’ merchant with a long-standing tradition of quality.
- Benefits: Enjoy profit sharing, generous holiday, private healthcare, and unlimited training opportunities.
- Other info: Join a stable team with excellent career growth and a fun work culture.
- Why this job: Make a real impact in a supportive environment where your leadership skills shine.
- Qualifications: Proven experience in people management and a passion for service and sales.
The predicted salary is between 30000 - 40000 £ per year.
Job type: Full time
Hours: 40 hours per week
Location: Ringwood
About Elliotts
Elliotts is an independent builders’ merchant serving customers across the South of England. Founded in 1842, we remain family owned and focused on doing things properly. We keep things straightforward - know our customers, work safely, deliver reliably, and support each other as a team. Decisions are made locally, close to the work. The business is led by Tom, the great‑great‑great grandson of the founder. That long‑term, hands‑on approach shapes how we operate and how we look after our people. Many of our team build long careers here. It’s a stable, supportive environment where people take pride in their work and back each other day to day.
What do we ask of you?
Our Branch Managers drive sales, growth and profitability through effective branch operations and brilliant people management. They have the autonomy to ‘own’ how they run things in their branch - we don’t tell them ‘how’ to do it, because we trust them to get the job done, but there’s plenty of support to back them up if they need it. They’re passionate about our core purpose – to help our customers build – and ensure their team live and breathe it every day, so they can do whatever it takes to give amazing service, which sets us apart from our competitors.
What does this mean day to day?
- People: Lead, inspire and develop your team
- Stock: Be commercially aware and spot opportunities in the market whilst taking care of your stock
- Service: Building strong relationships with your customers – both internal and external
- Standards: Ensuring operational excellence
- Sales & Profit: is the output we expect you to be focused on
What we’re looking for from you
- You don’t have to come from a Builders Merchants but you’ll need proven experience as a people leader and an adaptable approach to do things differently
- P&L experience
- A passion for service and sales – we believe people buy from people
- An ability to work as part of a team
What’s in it for you?
- Annual profit share scheme and Manager bonus
- 27 days holiday
- Private healthcare for you and your partner
- Company car or car allowance
- Contributory pension scheme
- 24/7 wellbeing support
- Enhanced Family leave - Maternity up to 6 months full pay, Paternity up to 4 weeks full pay
- Unlimited training – sky’s the limit
- Staff discounts
- Christmas Hamper
- Monthly Pizza on us
Branch Manager Customer Service Team · Ringwood employer: Elliotts UK
Elliotts UK in Chandlers Ford is an excellent employer that prioritises employee wellbeing and professional growth. With a strong focus on customer service, the company fosters a friendly and supportive work culture, offering benefits such as a profit share scheme and a comprehensive pension plan, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager Customer Service Team · Ringwood
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Elliotts UK, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Elliotts UK!
We think you need these skills to ace Branch Manager Customer Service Team · Ringwood
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Elliotts UK, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Elliotts UK and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Elliotts UK that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Elliotts UK
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
