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- Tasks: Learn about products, assist customers, and support branch operations.
- Company: Award-winning company with a strong team culture and over 180 years of experience.
- Benefits: Annual profit share, 22 days leave, wellbeing support, and unlimited training.
- Why this job: Join a supportive team and kickstart your career in customer service.
- Qualifications: 4 GCSEs at grade A*-C including English and Maths.
- Other info: Enjoy monthly pizza, staff discounts, and excellent career development opportunities.
The predicted salary is between 800 - 1400 ÂŁ per month.
Job type: Full time/Fixed Term Contract
Location: Portsmouth Branch (tools)
Hours: 40 hours Per Week (Monday- Friday)
Salary: ÂŁ15,704
We’ve been named “Employer of the Year 2024” at the Solent 250 Business Awards. We’ve been around for over 180 years – Our core purpose is to help our customers build, but we couldn’t do it without our people. We have over 300 people working for Elliotts.
Still chosen by customers in a crowded market – Customers continue to choose us because we provide anything they need to build a house. But they choose us because we treat them like human beings, creating a strong relationship and building loyalty.
Values that reflect our business – We look after our team. We care. We listen. We try to help. We work harder than anyone else to put things right if they go wrong. We think about the long term, not just the here and now.
To succeed you’ll be a great team player with a can-do attitude.
General Duties- Learning about the products and services that we offer to our customers.
- Communicating with customers both face to face, via the phone and by email.
- Provide accurate pricing and quotations to customers on a range of products.
- Assisting with invoicing and other administrative tasks.
- Supporting accurate stock control.
- Working closely with various departments and offering support to other branches.
- Supporting the branch in adhering to Health & Safety regulations.
- Strong communication skills both verbal and written.
- Some basic IT knowledge would be useful although training on internal systems will be given.
- Adequate Numeracy skills when pricing and quoting and understanding measurements in discussions with customers.
- Ability to look for solutions as well as offer assistance if faced with challenges.
- Have good judgement and be able to work on own initiative.
- Friendly and personable with a positive approach to learning and work.
- Drive and passion to succeed.
- Be able to influence customers both internal and external, communicating at all levels.
- Highly organised with a strong attention to detail.
- Value Career Development and engage in continuous self-improvement.
- Good sense of responsibility.
The successful candidate will be undertaking the Level 2 Customer Service Practitioner apprenticeship where you will be fully supported by an Apprenticeship Coach from our Training partner, HTP Apprenticeship College. Candidates who don't have maths and English at Level 1/2 may be required to undertake Functional Skills in these subjects as part of the apprenticeship. Your apprenticeship will be delivered in the workplace where you will be given time to complete all of your training.
Qualifications required4 GCSE’s or equivalent at grade A*-C (Grade 4 to 9) including English and Math.
What’s in it for me?- Annual profit share scheme
- 22 days annual leave
- 24/7 wellbeing support
- Unlimited training
- Staff discounts
- Christmas Hamper
- Monthly Pizza on us
- Company pension
- Enhanced Maternity and Paternity pay
Level 2 Customer Service Apprenticeship- Portsmouth employer: Elliotts UK
Contact Detail:
Elliotts UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2 Customer Service Apprenticeship- Portsmouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Elliotts. Understand their values and what makes them tick. This way, you can show how you fit into their team and share your passion for customer service.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing different scenarios with friends or family. This will help you feel more confident when it comes to chatting with customers face-to-face or over the phone.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges. Be ready to share these during your interview to demonstrate your ability to think on your feet and find solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Level 2 Customer Service Apprenticeship- Portsmouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about your interests and what makes you tick. Remember, we’re all about building relationships, so a friendly tone can go a long way.
Tailor Your Application: Make sure to tailor your application to the Level 2 Customer Service Apprenticeship. Highlight any relevant experience or skills that match the job description, like your communication skills or your ability to work in a team. We love seeing how you connect with our values!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit for our team. A well-structured application shows attention to detail, which is super important in this role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for. We can’t wait to hear from you!
How to prepare for a job interview at Elliotts UK
✨Know the Company Inside Out
Before your interview, take some time to research Elliotts. Understand their history, values, and what makes them stand out in the market. This will not only impress your interviewers but also help you align your answers with their core purpose of treating customers like human beings.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past experiences, whether face-to-face or via email. This will demonstrate your ability to connect with customers and colleagues alike.
✨Demonstrate Your Problem-Solving Ability
Think of a time when you faced a challenge and successfully found a solution. Be ready to share this story during your interview. Highlighting your initiative and judgement will show that you can handle customer queries and issues with confidence.
✨Emphasise Your Team Player Attitude
Elliotts values teamwork, so be prepared to discuss how you work well with others. Share examples of how you've collaborated in previous roles or projects. This will showcase your can-do attitude and your fit within their big team culture.
